Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Rupinder Kaur

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Kuehne +Nagel Company
Mississauga, Ontario
05.2023 - 05.2026
  • Resolved customer complaints swiftly to maintain satisfaction and loyalty.
  • Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance their experience.
  • Assisted customers with inquiries regarding shipping and logistics.
  • Managed order processing and tracking for timely delivery.
  • Monitored and managed orders from placement to delivery to ensure on-time fulfillment.
  • Collected deposits or payments and arranged for billing.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Call Center Sales Representative

Kuehne +Nagel Company
BRAMPTON, ON
01.2020 - 04.2023
  • Implemented upselling techniques to increase product awareness and drive sales.
  • Assisted customers with product inquiries, delivering tailored solutions to enhance satisfaction.
  • Resolved customer complaints promptly to enhance service satisfaction.
  • Conducted follow-up calls to strengthen customer relationships and foster loyalty.
  • Managed customer accounts and ensured accurate data entry in systems.
  • Answered incoming calls from customers, providing prompt and accurate information.

Education

Associate of Arts - General Business

Hanson College
BRAMPTON, ON
05.2018 - 12.2019

Skills

  • Customer inquiries
  • Complaint resolution
  • Order processing
  • Sales techniques
  • Call center procedures
  • Recordkeeping
  • CRM systems
  • Multi-line phone
  • Problem resolution
  • Product education
  • Verbal and written communication

Timeline

Customer Service Representative

Kuehne +Nagel Company
05.2023 - 05.2026

Call Center Sales Representative

Kuehne +Nagel Company
01.2020 - 04.2023

Associate of Arts - General Business

Hanson College
05.2018 - 12.2019
Rupinder Kaur