Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rupinder Kaur

Halifax,Canada

Summary

Dynamic Customer Services Specialist with a proven track record at Manulife, adept at resolving complex inquiries and enhancing customer satisfaction. Recognized for exceptional communication and problem-solving skills, I effectively reduced escalations while maintaining professionalism. Proficient in Microsoft Office, I excel in delivering outstanding service and fostering positive customer relationships.

Overview

3
3
years of professional experience

Work History

Customer Services Specialist

Manulife
Halifax, Canada
01.2024 - 12.2024
  • Successfully handled complex queries, reducing escalations.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.

Cashier Customer Service

Winners
Scarborough, Canada
01.2023 - 10.2024
  • Delivered excellent customer service, ensuring a positive shopping experience.
  • Assisted in maintaining store organization and inventory management.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.

Customer Support Associate

Walmart
Brampton, ON
05.2022 - 12.2022
  • Offered guidance on how customers can use products more effectively.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with product installation and setup.
  • Maintained records of customer interactions and transactions.
  • Maintained positive working relationship with fellow staff and management.
  • Created detailed reports for escalated customer cases.

Education

Project Management -

Fleming College
Toronto, Ontario
01.2023

International Business Management -

Niagara College Toronto
Toronto, Ontario
01.2022

Bachelor of Business Administration -

Punjabi University
Patiala, India
01.2021

Skills

  • Excellent communication skills (verbal and written)
  • Organizational skills
  • Problem solving
  • Customer service
  • Interpersonal skills
  • Time management
  • Attention to detail
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Product knowledge
  • Telephone etiquette
  • Money handling

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Customer Services Specialist

Manulife
01.2024 - 12.2024

Cashier Customer Service

Winners
01.2023 - 10.2024

Customer Support Associate

Walmart
05.2022 - 12.2022

Project Management -

Fleming College

International Business Management -

Niagara College Toronto

Bachelor of Business Administration -

Punjabi University
Rupinder Kaur