Rupinder Kaur
Brampton,ON
Summary
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Bonvoyage Travel Agency
10.2023 - 04.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Marketforce Information Canada
03.2019 - 09.2023
- Responded promptly to emails, voicemails from external and internal clients
- Implemented job training techniques which suited company’s model and escalated any unresolved matter which was beyond the scope of a process
- Documented all the interactions promptly while assisting customers contacting through various platforms
- Followed up on resolutions with emails or customer call-backs by working within a team
- Prepared and issued resolution letters and coupons on behalf of clients
- Responsible for being aware of all project parameters necessary for a valid report
Technical Support Advisor Tier 1
24-7 Intouch Canada
01.2020 - 01.2021
- Engaged effectively with the customers over the phone by listening actively to their concerns
- Provided a response to an inquiry or issue, conducted the required research or investigation to enable resolution of the matter within the timeframe prescribed by the service level agreement
- Documented the customers concern by tagging the appropriate levels in the report
- Utilise the provided tools to work diligently towards resolving the technical issues and escalated any unresolved concerns to Tier 2
- Directed the customers to the requested department by connecting through appropriate teams
- Set up in-store appointments and mail in services for the requested product
Education
PG Diploma - Financial Management & Management Certificate
University of Winnipeg (PACE)
01.2018
Master’s - Commerce
Punjab university
01.2015
Bachelor’s - Commerce
Punjab university
01.2013
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Online chat and email
- Call center experience
- Live chat support
- Technical support
- Troubleshooting
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Executive
Bonvoyage Travel Agency
10.2023 - 04.2025
Technical Support Advisor Tier 1
24-7 Intouch Canada
01.2020 - 01.2021
Customer Service Representative
Marketforce Information Canada
03.2019 - 09.2023
Master’s - Commerce
Punjab university
Bachelor’s - Commerce
Punjab university
PG Diploma - Financial Management & Management Certificate
University of Winnipeg (PACE)
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