Rupinder Kaur
Calgary
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Moore Enterprises, Inc, Wendy's Restaurant
02.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Junior Sales Executive
Millennium 1 Solutions, ROGERS
03.2022 - 09.2024
- Enhanced client satisfaction with personalized product presentations tailored to their specific needs.
- Increased customer retention rates by providing exceptional after-sales support, including regular check-ins to discuss product performance and address any questions or concerns promptly.
- Assisted in the development of sales training materials to support ongoing learning initiatives for team members and enhance overall performance levels within the department.
- Maintained detailed records of client interactions, ensuring consistent follow-up on potential leads and timely resolution of any issues or concerns.
- Contributed to overall team success by sharing best practices, collaborating on joint projects, and offering guidance to new hires when needed.
Customer Service Representative Team Lead
K&S TRANSPORT
03.2021 - 06.2022
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Restaurant Manager
McDonald's Restaurant
10.2020 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
BBA - Supply Chain Management
CEGEP COLLEGE
Montreal, QC01-2022
Associate of Arts - Environmental Science
DAV COLLEGE
JALANDHAR, PUNJAB,INDIA04-2021
Skills
- Leadership Development
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
- Customer relationship management
Certification
Certified in Early Childhood Education-level 1
Certified in workforce Development & Compensation and perks
Timeline
General Manager
Moore Enterprises, Inc, Wendy's Restaurant
02.2024 - Current
Junior Sales Executive
Millennium 1 Solutions, ROGERS
03.2022 - 09.2024
Customer Service Representative Team Lead
K&S TRANSPORT
03.2021 - 06.2022
Restaurant Manager
McDonald's Restaurant
10.2020 - 07.2021
BBA - Supply Chain Management
CEGEP COLLEGE
Associate of Arts - Environmental Science
DAV COLLEGE
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