Rupinder Kaur

• Greeted customers at counter and provided excellent customer service.
• Improved customer service ratings and accurately solved problems using active listening and customer service skills.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

• Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
• Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
• Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.

Completed full building and grounds patrols to spot and investigate concerns.

• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
• Completed detailed incident reports to provide accurate documentation of security events for future reference.
• Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
• Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
• Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
• Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
• Responded quickly to incidents and assessed active situations for security concerns.
• Patrolled commercial property and associated parking garage.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.