Rupinder Kaur
Edmonton,AB
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at LITTLE INDIA RESTAURANT, adept in complaint resolution and critical thinking. Excelled in problem-solving, increasing loyalty, and repeat business without specifying percentages. Skilled in Microsoft Excel and active listening, consistently delivering results beyond employer expectations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
LITTLE INDIA RESTAURANT
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CASHIER
ALL INDIA GROCERY STORE
04.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Fashion Associate
Vishal Mega Mart
10.2018 - 08.2021
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Employed strong sales and communication techniques to facilitate increase in sales.
Education
Master of Science - Information Technology
ASBSIS MEMORIAL COLLEGE
ROPAR (INDIA)POST GRADUATE DIPLOMA IN INTERNET APPLICATION
ASBSIS MEMORIAL COLLEGE
ROPAR (INDIA)Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Microsoft Excel
- Complaint Handling
- Complaint resolution
Languages
English
Full Professional
Timeline
Customer Service Representative
LITTLE INDIA RESTAURANT
02.2023 - Current
CASHIER
ALL INDIA GROCERY STORE
04.2022 - 01.2023
Fashion Associate
Vishal Mega Mart
10.2018 - 08.2021
Master of Science - Information Technology
ASBSIS MEMORIAL COLLEGE
POST GRADUATE DIPLOMA IN INTERNET APPLICATION
ASBSIS MEMORIAL COLLEGE
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