Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rupinder Kaur

Summerside,PE

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

IOSolutions Inc.
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Data Analyst

Intelcom Express
10.2022 - 01.2023
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Streamlined data processing for faster results by implementing advanced analytics tools.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • rigorously analyzes all the data necessary for setting up a project .

Education

BBA -

Lower Canada College
Montréal, QC
03.2022

Skills

  • Report Generation
  • Data Entry
  • Consultative Sales
  • time management
  • tech savvy
  • effective communication
  • adaptability
  • Problem-Solving Abilities
  • Strategic Sales Knowledge

Languages

English
Full Professional
French
Elementary

Timeline

Customer Service Representative

IOSolutions Inc.
01.2023 - Current

Data Analyst

Intelcom Express
10.2022 - 01.2023

BBA -

Lower Canada College

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Rupinder Kaur