Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kiranjot

Surrey,BC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
1
Certification

Work History

Customer Service Representative

Trends Clothing Store
05.2023 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Help Desk Student Worker

H.P. Public High School
01.2023 - 04.2023
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear instructions.
  • Streamlined the help desk ticketing process for quicker response times and improved resolution rates.
  • Assisted in updating and maintaining the knowledge base, facilitating faster issue resolution for both technicians and users.

Education

Associate of Arts -

University of Canada West
Vancouver, BC
12.2024

High School Diploma -

H.P. Public High School
Punjab, India
03.2022

Skills

  • Customer Education
  • Training and Development
  • Problem Solving
  • Team Collaboration
  • Decision Making
  • Positive attitude
  • Strong communication
  • Ability to work independently, with little oversight
  • Self-starter
  • Energetic
  • Takes pride in doing the job right
  • Enjoys seeing the results of their efforts

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

- Early Childcare Assistant certification

- First Aid

Timeline

Customer Service Representative

Trends Clothing Store
05.2023 - 07.2023

Help Desk Student Worker

H.P. Public High School
01.2023 - 04.2023

Associate of Arts -

University of Canada West

High School Diploma -

H.P. Public High School

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Kiranjot