Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic

Rupinder Kaur

Halifax,NS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Tim Hortons
04.2021 - Current
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Assist the store manager in organizing, planning, and Implementing strategies
  • Met all customer call guidelines including service levels, handle time and productivity
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
  • Answering customers calls, resolving their problems in a reasonable/rational manner
  • Evaluate employee performance and Identify hiring and training needs
  • Trained staff on operating procedures and company services

Security guard

Paragon Security Inc.
02.2020 - 04.2021
  • Patrol designated property to monitor and prevent intrusion, damage, hazards, and breaches of security
  • Protect property and tenants from theft, damage, trespassing or accidents
  • Provide a visible presence that enforces safety and security, Identify and investigate suspicious behavior, threats, and irregular activity
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Respond to alarms and requests for help
  • Monitor and control entrance and departure of employees and visitors according to the prescribed protocol.

Customer Service

Scarborough Convention Centre
02.2019 - 02.2020
  • Set tables for formal service
  • Preparing tables, serving stations, or buffet tables for service
  • Running food from the kitchen to the tables
  • Serving food and beverage to guests at their tables or at serving stations
  • Creating a pleasant atmosphere for dining and entertainment
  • Communicating with colleagues to ensure a smooth event
  • Providing bar service to guests, including cash and credit services
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

Diploma -

Business Marketing
Toronto, Ontario
04.2020

Secondary Education -

Commerce
03.2017

Skills

  • Trusted key holder
  • Organized multi-tasker
  • Quick learner
  • Friendly and helpful
  • Proficient in cash management
  • Excellent time management skills
  • Customer-focused
  • Multitask
  • Microsoft Outlook, Word, and Excel
  • Dedicated team player
  • Service Oriented
  • Employee Scheduling
  • Recruiting and Interviewing
  • Product and Service Knowledge

Certification

  • Certified in First Aid, CPR, August 2020
  • Certified in Microsoft office.

Hobbies and Interests

  • I love interacting with different people from various places, I’m very passionate exploring new things.
  • I am fascinated by videography/photography, drawing and the world of art.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Assistant Manager

Tim Hortons
04.2021 - Current

Security guard

Paragon Security Inc.
02.2020 - 04.2021

Customer Service

Scarborough Convention Centre
02.2019 - 02.2020

Diploma -

Business Marketing

Secondary Education -

Commerce

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Rupinder Kaur