Rupinder Kaur
Kingston,ON
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
Work History
Receptionist
The Looks
08.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
Makeup Artist
The Looks
08.2022 - 07.2023
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
Hairdresser
The Looks
08.2022 - 07.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Educated customers on products to maximize benefits.
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone and web chat services.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Accepted payments, issued credits and resolved billing issues.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Business Support Executive
M/s Anna Enterprises
09.2020 - 05.2023
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone and web chat services.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Accepted payments, issued credits and resolved billing issues.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
- Participated in real estate change proposals, incorporating available business intelligence to inform property management decisions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Volunteer
Public Welfare
05.2022 - 01.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals to tools and resources necessary for healing.
Teacher Helper
IELTS
07.2022 - 11.2022
- Responded to student needs and questions promptly.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat and organized.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
Education
High School Diploma -
Khalsa Girls
Morinda03.2020
Skills
- Business Correspondence
- Business Operations Understanding
- Meeting Preparation
- Customer and Client Relations
- Travel Planning
- Office Equipment Operation
- Security Awareness
- Staff Management
- Telephone Skills
- Sorting and Labeling
- Time Management
- Document Control
- Verbal and Written Communication
- Mail Handling
- Data Inputting
- Visitor Check-In
- Organization Skills
- Reception Desk Management
- Schedule Management
- Reminder Calls
- Performance Improvement
- Call Transfers
- Answer Telephone Calls
- Call Answering and Routing
- Billing and Payment Processing
Languages
English
Full Professional
Timeline
Receptionist
The Looks
08.2022 - 07.2023
Makeup Artist
The Looks
08.2022 - 07.2023
Hairdresser
The Looks
08.2022 - 07.2023
Teacher Helper
IELTS
07.2022 - 11.2022
Volunteer
Public Welfare
05.2022 - 01.2023
Business Support Executive
M/s Anna Enterprises
09.2020 - 05.2023
High School Diploma -
Khalsa Girls
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