Rupika Roy
Hamilton,Canada
Summary
Dynamic Senior Detection Analyst with a proven track record at Scotia Bank in fraud detection and risk assessment. Expert in SAR reporting and building strong customer relationships. Demonstrated analytical skills and critical thinking to implement robust AML systems, enhancing compliance and mitigating risks effectively. Committed to delivering exceptional results in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Senior Detection Analyst
Scotia Bank
11.2023 - Current
- Detect and prevent fraudulent activity with respect to the Bank's credit, debit cards, Email Money transfers, Western Union, Deposit fraud and Scotiaonline.
- Analyse alerts generated by various fraud detection tools and assessing the probability that fraud is occuring.
- In the event of large scale fraud attack, working effectively with the team to identify the potential points of compromise.
Transaction Monitoring Analyst
NatWest Bank
06.2022 - 02.2023
- Monitored transaction activity, performed investigations, and reported any suspicious or fraudulent activities in accordance with anti-money laundering (AML) guidelines.
- Conducted comprehensive risk assessments of correspondent bank's customers with regard to various scenarios, ensuring compliance with regulatory requirements and internal policies.
- Worked with Worldcheck, Actone and other applications to detect and analyze transactions made by customers within bank and other including PEP (Politically exposed persons), sanctions and reporting as per the FCA guidelines.
AML Investigation Analyst
NatWest Bank
04.2020 - 04.2022
- Accredited Financial crime investigator- (Internal Money Laundering Suspicion Reporting)- Worked on investigating, monitoring and scrutinizing customers alerted on suspicions, unusual activity pattern identification and reported suspicious activity to the NCA (National Crime Agency).
- Investigated various frauds, mule activity, unknown source of funds, correspondent banking, layering, crypto and reported the SAR (Suspicious Activity Reporting). Been a part of user acceptance testing in the new productivity analysis tool and provided process simplification ideas.
- Implemented robust AML detection systems and procedures to identify and prevent potential money laundering activities.
- Worked closely with team members to deliver project plans, develop solutions and meet deadlines.
- Collaborated with cross functional teams to define and refine system specifications, ensuring alignment with regulatory requirements and industry best practices.
- Demonstrated exceptional problem-solving skills by identifying and resolving complex AML issues and optimizing risk mitigation strategies.
Customer Service & Operations Analyst
NatWest Bank
10.2019 - 03.2020
- Reviewed and analyzed the corporate customer's information from account details to derivatives by using various applications and liaising with the relationship managers in case of any referrals and provided the audit confirmation letter to the auditors.
- Data verification of the the customer's information and quality assurance by reviewing the information keyed in by the stakeholders, measuring accuracy and quality.
- Been a primary point of contact in addressing grievances/ issues/ queries of customers, auditors and provided the audit confirmation letter without data breach and crossing the SLA. Provided process simplification ideas and ways to control errors, mitigate risks and maintain accuracy.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative Intern
HDFC Bank
04.2018 - 06.2018
- Delivered exceptional customer service to every customer by creating welcoming positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Understood the customer needs and recommended best products and services.
- Emphasized with customers, analyzing their requirements and addressing concerns.
Education
MBA - Finance
Loyola Institute of Business Administration
India09.2023
Master of Arts - Commerce
Madras University
India04.2021
Bachelor of Arts - Commerce
Stella Maris College
India04.2019
Skills
- Strong oral and written communication, Analytical skills
- Build strong customer relationships and deliver excellent customer service
- Problem resolution, Interpersonal skills
- Team collaboration, Target based performance
- Risk assessment, Risk level determination and mitigation
- Decision making skills, Flexibility
- Fraud detection & SAR Reporting (IMLSR)
- Determination, curiosity
- Banking ethics, Regulatory knowledge
- Critical thinking, Team work
- Data analysis , MIS
- Multitasking, Work load prioritisation
- Fraud detection
Languages
- English
- French
DATE OF BIRTH
19th NOVEMBER 1998
NATIONALITY
Indian
Timeline
Senior Detection Analyst
Scotia Bank
11.2023 - Current
Transaction Monitoring Analyst
NatWest Bank
06.2022 - 02.2023
AML Investigation Analyst
NatWest Bank
04.2020 - 04.2022
Customer Service & Operations Analyst
NatWest Bank
10.2019 - 03.2020
Customer Service Representative Intern
HDFC Bank
04.2018 - 06.2018
MBA - Finance
Loyola Institute of Business Administration
Master of Arts - Commerce
Madras University
Bachelor of Arts - Commerce
Stella Maris College