Rupesh Jindal
Sales And Marketing
Brampton,ON
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic industry & retail environments. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Sales Floor Associate
Walmart
, ON
10.2021 - Current
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
- Alerted customers to upcoming sales events and promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Assistant Manager
Mettler-Toledo India Pvt. Ltd
Delhi, Delhi
03.2017 - 08.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Compiled financial data to comply with budget.
- Awarded with Best Salesperson across Industry in year 2019; increased sales by 30 % year over year and consistently achieved targets throughout tenure.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Certificate for onhand training on assembling our products such as Scales, checkweigher , & terminals, etc.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales & Service Engineer
Bizerba India Pvt. Ltd
Delhi, Delhi
08.2013 - 03.2017
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Attended various training of online checkweigher and food processing equipment's.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Project and Service Engineer
TAC Automation Pvt. Ltd
Delhi, Delhi
07.2012 - 07.2013
- Developed, designed, deployed and integrated Automation systems and networks.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Tested and checked performance of hardware and software programs.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and directed maintenance shutdowns and startups.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Conducted cost estimates and performed preventive maintenance of various machines.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Education
Post Graduate Certificate in Project Management - Project Management
Algoma University
Sault Ste. Marie, ON 09.2021 - Current
Bachelor - Electronics and communication Engineering (ECE
HCTM
06.2008 - 07.2012
Intermediate - Non-Medical
OSDAV
04.2007 - 03.2008
Skills
SAP & CRM
Organisational / managerial skillsLeadership (cross lead champion/SET champion/PFTO champion/LTO Champion/Group Waves and Alerts)
Sales trend
Sales expertise/Project Sales
Microsoft applications proficiency
Active Listening
Interpersonal Communication
Decision-Making
Teambuilding
Timeline
Sales Floor Associate
Walmart
10.2021 - Current
Post Graduate Certificate in Project Management - Project Management
Algoma University
09.2021 - Current
Assistant Manager
Mettler-Toledo India Pvt. Ltd
03.2017 - 08.2021
Sales & Service Engineer
Bizerba India Pvt. Ltd
08.2013 - 03.2017
Project and Service Engineer
TAC Automation Pvt. Ltd
07.2012 - 07.2013
Bachelor - Electronics and communication Engineering (ECE
HCTM
06.2008 - 07.2012
Intermediate - Non-Medical
OSDAV
04.2007 - 03.2008