Rupesh M
Toronto,Canada
Summary
Business Analytics Grad | Financial Planning Student | Seasoned Customer Service Pro | Eager to Excel in Canada's Analytical & Financial Landscape
Overview
5
5
years of professional experience
1
1
Certification
Work History
Device, Digital and Alexa Support Associate
Amazon
09.2021 - 09.2022
- Assisted American and Canadian customers with various types of technical issues via telephone
- Analyzed transcripts of customer service calls to identify and rank customer service issues
- Recorded help desk calls by documenting issues, solutions and closing tickets
- Identified and resolved issues using latest patches, releases, virus detection and troubleshooting techniques
- Served as first point of contact for incoming technical service calls and emails.
Summer Intern
Jaguar Land Rover India
04.2018 - 06.2018
- Offered comprehensive clerical support, handling routine and special requirements efficiently
- Engaged with customers through various channels, including phone, email, and in-person interactions, providing them with accurate and timely information
- Demonstrated effective communication skills by interacting with faculty and staff, accepting critiques, and incorporating suggestions for continuous improvement
- Organized and managed data, utilizing spreadsheets and databases to facilitate easy access for other departments, contributing to enhanced overall efficiency
- Played a key role in administrative tasks, including restocking supplies and assisting staff members, showcasing adaptability and a willingness to contribute to various aspects of the organization
- Collaborated in event planning, offering support and contributing to the successful execution of both virtual and in-person engagements.
Student Intern
Nissan Motor India Private Limited
04.2017 - 06.2017
- Managed incoming telephone calls, ensuring professional communication, and transferring calls to relevant staff members
- Compiled and organized data, updating spreadsheets with accuracy and attention to detail
- Collaborated with cross-functional teams to support various departments and contribute to overall team success
- Produces timely reports based on gathered data, contributing to informed decision making
- Adapted quickly to the fast-paced work environment, showcasing flexibility and a willingness to take on new challenges
- Demonstrated professionalism and attention to detail in all communication and administrative tasks.
Education
Postgraduate Degree, Financial Planning and Services -
George Brown College
08.2024
Postgraduate Degree, Business Analytics -
George Brown College
12.2023
Westin College of Business Management
01.2019
Skills
- Financial Analysis
- Personal Financial Planning
- Corporate Finance
- Investment Management
- Taxation
- Retirement Planning
- Customer Interaction
- Sales Operations
- Data Management
- Supply Management
Certification
- Marketing Foundations: Qualitative Research, LinkedIn, 2016
- Google Analytics Individual Qualification, Google, 06/2023, 06/2024
- What Is Business Analysis?, LinkedIn
- Market Research Foundations, LinkedIn
- Business Analysis: Essential Facilitation and Workshop Skills, LinkedIn
- Machine Learning with Python: Decision Trees, LinkedIn
Availability
Monday, Thursday, Friday, Saturday, Sunday – All day; Tuesday, Wednesday & Thursday – 4pm to 11pm Also available for Night shifts
Projects
UNDERSTANDING CONSUMER ADOPTION AND MARKET POTENTIAL OF MENSTRUAL CUPS - A BUSINESS RESEARCH STUDY, Led research project at George Brown College investigating consumer adoption and market potential of menstrual cups., Conducted data analysis and visualization using Python, uncovering key insights into factors influencing adoption., Provided actionable recommendations for businesses and organizations to promote sustainable menstrual products. Paper Towel Market Research and Results Analysis, Conducted paper towel market research in collaboration with Irving Consumer Products, focusing on factors influencing category non-buyers' interest in purchasing the Royale Tiger Towel brand., Utilized IBM SPSS for data analysis, questionnaire design, and data visualization to develop actionable insights and recommendations., Contributed to the development of effective strategies to increase market share for the Royale Tiger Towel brand by understanding consumer behavior, preferences, and perceptions related to paper towels.
Languages
English
Professional
Hindi
Professional
Telugu
Native/ Bilingual
References
References available upon request.
Timeline
Device, Digital and Alexa Support Associate
Amazon
09.2021 - 09.2022
Summer Intern
Jaguar Land Rover India
04.2018 - 06.2018
Student Intern
Nissan Motor India Private Limited
04.2017 - 06.2017
Postgraduate Degree, Financial Planning and Services -
George Brown College
Postgraduate Degree, Business Analytics -
George Brown College
Westin College of Business Management
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