Rupanshu Goyal
Summary
Proven track record in enhancing customer satisfaction and streamlining guest accommodations at Petro-Canada, showcasing exceptional customer service and computer skills. Expert in leveraging guest relations and detail orientation to improve service delivery. Achieved significant improvements in efficiency and safety as a Security Guard, without compromising quality.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Petro-Canada
01.2023 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Food Service Worker
Indian Magic Masala
09.2023 - 03.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Security Guard
Cosmic Security
02.2023 - 01.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Associate of Arts - Arts And Business
University of Canada West
Vancouver, BC06.2024
12th Grade - Commerce
Young Scholars School
Handiaya, Punjab04.2022
10th Grade - 10th Grade
Young Scholars Public School
Barnala, Punjab04.2020
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Food Service Worker
Indian Magic Masala
09.2023 - 03.2024
Security Guard
Cosmic Security
02.2023 - 01.2024
Guest Service Representative
Petro-Canada
01.2023 - Current
Associate of Arts - Arts And Business
University of Canada West
12th Grade - Commerce
Young Scholars School
10th Grade - 10th Grade
Young Scholars Public School
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