Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rupam

St. Catharines

Summary

Dynamic Store Supervisor with proven expertise at Wild Wing Restaurant in enhancing service efficiency and training staff. Skilled in inventory management and conflict resolution, I successfully implemented process improvements that elevated customer satisfaction. Adept at multitasking and operations management, I foster a collaborative team environment to drive results.

Overview

3
3
years of professional experience

Work History

Store Supervisor

Wild Wing Restaurant
01.2025 - Current
  • Supervised daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored new staff on customer service protocols and menu knowledge.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Implemented process improvements to enhance service efficiency during peak hours.

Customer Service Representative

Ambrosia
01.2023 - 12.2024
  • Assisted customers with inquiries, providing clear and accurate information.
  • Learned company policies and procedures to effectively address customer needs.
  • Utilized CRM software to document customer interactions and track resolutions.
  • Collaborated with team members to enhance service delivery and customer satisfaction.

Education

High School Diploma -

Sheridan College
Brampton, ON
05-2024

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Store opening and closing
  • Operations management
  • Store maintenance
  • Problem-solving
  • Documentation and reporting
  • Team building and leadership
  • Employee training
  • Store merchandising
  • Conflict resolution

Languages

English

Timeline

Store Supervisor

Wild Wing Restaurant
01.2025 - Current

Customer Service Representative

Ambrosia
01.2023 - 12.2024

High School Diploma -

Sheridan College

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Rupam