Rupam
St. Catharines
Summary
Dynamic Store Supervisor with proven expertise at Wild Wing Restaurant in enhancing service efficiency and training staff. Skilled in inventory management and conflict resolution, I successfully implemented process improvements that elevated customer satisfaction. Adept at multitasking and operations management, I foster a collaborative team environment to drive results.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Wild Wing Restaurant
01.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements to enhance service efficiency during peak hours.
Customer Service Representative
Ambrosia
01.2023 - 12.2024
- Assisted customers with inquiries, providing clear and accurate information.
- Learned company policies and procedures to effectively address customer needs.
- Utilized CRM software to document customer interactions and track resolutions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Education
High School Diploma -
Sheridan College
Brampton, ON05-2024
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Operations management
- Store maintenance
- Problem-solving
- Documentation and reporting
- Team building and leadership
- Employee training
- Store merchandising
- Conflict resolution
Languages
English
Timeline
Store Supervisor
Wild Wing Restaurant
01.2025 - Current
Customer Service Representative
Ambrosia
01.2023 - 12.2024
High School Diploma -
Sheridan College