Rupali Tandel
York,Ontario
Summary
IT Asset Management Analyst, having 5+ years of professional experience in IT industry, versed in solving client problems, handling product training and acting as liaison between customers and industries. Quick learner and ability to manage multiple tasks. Ready to ensure that customers are always satisfied with services and products, resulting in company profits and enhanced reputation
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Management Analyst
Kyndryl
09.2021 - 05.2023
- Responsible to build an Asset Database using the steps outlined under the Inventory Capture interface procedure
- Maintain Asset Records from Change, IMAC, Break/Fix Activities
- Perform quality assurance to keep data current and accurate
- Perform and support reconciliation activities for client owned assets
- Responsible for Implementation of multiple operation metrics and agile dashboards and reports through ServiceNow Platform on the base of value stream mapping
- Created and implemented an assets lifecycle road map for hardware asset management including policies, and procedures
- Worked with tools team to deployments; managing; optimizing and troubleshooting in HAM and SAM projects
- Work with the different IT teams to insure everyone effective involvement in implementing asset management processes from planning stage to disposition
- Provide support in the creation and optimization of standard operating procedures, processes, guidelines, and documentation for all asset management processes
- Focusing on the asset management lifecycle including maximizing the value of IT asset investment, analyzing asset data, conducting root cause analysis on non-compliance, executing corrective actions, identifying, and implementing process improvements.
Asset Management Analyst
IBM
12.2017 - 08.2021
- Responsible to update the database in Tool like Service Now (SNOW) & MLDB based on ticketing system
- Collaborate with Configuration Management analysts to ensure that appropriate details are being mirrored between Asset DB and CMDB
- Responsible for Data Quality management of Asset database
- Collaborate with Service and Request Catalog team to ensure that request-able asset offerings are documented and available for use
- Monitoring and Analyzing the Service Requests/Work Order's and Incidents coming into the queue and closing them within SLA's
- Responsible for developing RFS reports of created/updated asset on weekly basis
- Monitoring and RFS investigation of created/updated asset on weekly basis
- Tracking Asset Data in Tools like Service Now and MLDB
- Providing basic training of the tools (SNOW) to new hire
- Attending various calls regarding tool error, asset database correction
- Responsible for developing reconciliation reports of assets for Hardware
- Maintain all data regarding operation and provide weekly operational report to client
- Implemented Kaizen idea on pre-process to update asset data of daily tasks.
Iteration Manager
- Ensures that the following commonly used Agile ceremonies are booked, organized, happen, and facilitated well - Daily Standup, Retrospectives, Showcases, Iteration release etc
- Guide team members to be self-sustaining and organize all ceremonies themselves
- Ensures that any follow up actions resulting from ceremonies are completed
- Ensures that planning well for the current and next Iteration.
Education
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University
Pune, India07-2015
Skills
- Hardware Asset Management
- Data Quality Management
- Asset life cycle management
- Task management
- Inventory management
- Incident management
- SerivceNow
- MLDB
- Agile Methodologies
- Time management
- Kaizen
- Value Stream Mapping
Certification
- ITILv4Foundation in ITSM (Certificate no# GR671550434RT & Candidate no# 9980035146673516).
- Hardware Asset Management in ServiceNow - Udemy
- Certified ServiceNow Hardware Asset Management Fundamental.
- Scrum Foundation Professional Certificate - CertiProf
- IBM Agile Explorer |IBM Agile Advocate |IBM Blockchain Essentials |IBM Cloud Essentials |IBM CognitivePractitioner |IBM Enterprise Design Thinking Practitioner
Timeline
Asset Management Analyst
Kyndryl
09.2021 - 05.2023
Asset Management Analyst
IBM
12.2017 - 08.2021
Iteration Manager
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University
- ITILv4Foundation in ITSM (Certificate no# GR671550434RT & Candidate no# 9980035146673516).
- Hardware Asset Management in ServiceNow - Udemy
- Certified ServiceNow Hardware Asset Management Fundamental.
- Scrum Foundation Professional Certificate - CertiProf
- IBM Agile Explorer |IBM Agile Advocate |IBM Blockchain Essentials |IBM Cloud Essentials |IBM CognitivePractitioner |IBM Enterprise Design Thinking Practitioner
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