RUPALI SHARMA
Scarborough,ON
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
3
3
years of professional experience
Work History
Concierge
Paragon Security
Scarborough
02.2023 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Customer Service Representative
Lovely Professional University
Punjab, India
10.2020 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
System Administrator
Tech Mahindra
Chandigarh, Punjab
07.2021 - 11.2021
- Assisted in the administration of Windows and Linux Servers
- Performs basic troubleshooting of a variety of computer issues
- Resolved hardware and software issues through effective troubleshooting.
- Contributed to the development of IT policies and procedures.
Education
Post Graduate Diploma in Computer Networking -
Centennial College
03.2024
Bachelor of Information Technology -
Lovely Professional University
01.2021
Skills
- Customer Service
- Cash Handling
- Time Management
- Program Planning
- Excellent Communication
- Consultative Sales
- Data Entry
- Inbound and Outbound Calling
- Scheduling
References
Reference available on request
Timeline
Concierge
Paragon Security
02.2023 - Current
System Administrator
Tech Mahindra
07.2021 - 11.2021
Customer Service Representative
Lovely Professional University
10.2020 - 04.2021
Post Graduate Diploma in Computer Networking -
Centennial College
Bachelor of Information Technology -
Lovely Professional University
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