Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rupa Giri

Niagara Falls,ON

Summary

Enthusiastic and compassionate individual eager to contribute to the growth and development young children as an early childhood assistant. Strong passion for early childhood education and a commitment to creating a safe, engaging, nurturing environment. Ready to learn and apply best practices for child development.

Overview

5
5
years of professional experience

Work History

Passenger Service Agent

United Airlines
02.2024 - 02.2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Customer Service Representative

Walmart
04.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Montessori Teacher

Small Heaven Montessori
06.2020 - 12.2021
  • Prepared classroom and materials according to montessori pedagogy and needs of children.
  • Monitored and tracked children's progress on daily, weekly and monthly basis.
  • Supported the social, emotional, and academic growth of each student through consistent encouragement, guidance, and feedback.
  • Contributed positively to school community and fully supported school mission and goals.
  • Worked cooperatively with staff to provide training, support, guidance and constructive feedback.
  • Greeted parents and children at arrival and departure times to make families feel welcomed into environment.

Education

Diploma - Hospitality

Niagara College
Niagara On The Lake
12.2023

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • Emergency procedures
  • Public announcements
  • Travel documentation
  • Cash management
  • Active listening
  • Creative thinking
  • Problem-solving abilities
  • Attention to detail

Languages

English
Professional Working

Timeline

Passenger Service Agent

United Airlines
02.2024 - 02.2025

Customer Service Representative

Walmart
04.2022 - 08.2023

Montessori Teacher

Small Heaven Montessori
06.2020 - 12.2021

Diploma - Hospitality

Niagara College

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Rupa Giri