Ruoyan Wang
Toronto,ON
Summary
Self-motivated front desk highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Annex Billiard Club
08.2022 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted customers, answered general questions and directed to appropriate locations.
- Replenished items to maintain stock availability.
- Greeted customers and took orders for coffee drinks, food items, and other beverages including alcohol.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Dog Walker
Rover
07.2019 - 04.2021
- Walked dogs on leash, observing all safety precautions and following commands from owners.
- Provided companionship and comfort to animals during walks and during owners' absences.
- Changed routes for daily walks as necessary to keep them interesting and stimulating for the dog.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Scheduled dog walking services and collected payments from pet owners.
- Maintained records of each walk including time, distance, duration, notes about the dog's behavior.
- Cleaned up after dogs during walks using appropriate supplies provided by owner or employer.
Education
Diploma - Acting For Film, TV, And The Theatre
Toronto Film School
04-2022
Bachelor of Arts - Theatre And Performance Studies
University of Toronto
Toronto, ONBachelor of Arts - English
University of Toronto
Toronto, ONSkills
- Cash Handling
- Guest Relations
- Supply Management
- Customer Service
- Administrative Skills
- Oral and Writing Communication
Languages
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Annex Billiard Club
08.2022 - Current
Dog Walker
Rover
07.2019 - 04.2021
Diploma - Acting For Film, TV, And The Theatre
Toronto Film School
Bachelor of Arts - Theatre And Performance Studies
University of Toronto
Bachelor of Arts - English
University of Toronto
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