Runyi Omini
Whitby,ON
Summary
Organized and dedicated Administrative Assistant with a demonstrated history of efficiently managing office operations and providing exceptional customer service in fast-paced environments, offering keen attention to details while managing multiple concurrent tasks.
Skilled at Microsoft word, excel, data base administration, communication, managing mails, customer relationship management.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Scanco Irish Ferries
Cherboug En Cotentin, France
09.2021 - 12.2021
- Received, informed and resolved passengers requests at the counter.
- Managed online ferry booking, inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed passenger/freight reservation calls to increase bookings by maintaining strong knowledge of ferry services, and facilities.
- Organized the boarding of passengers and their vehicles by verifying identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and boarding gate areas by issuing tickets and boarding pass.
- Learned and adapted quickly to new technology and software
- Worked flexible hours across night, weekend and holiday shifts.
- Performed clerical duties.
Office Support Representative
University Of Uyo Teaching Hospital
Uyo, Akwa Ibom State, Nigeria
03.2011 - 03.2014
- Welcomed visitors, answered incoming calls, responded to customer inquiries with accurate information and handled clients complaints in a professional and timely manner.
- Received all incoming correspondence and packages and route to correct recipients.
- Managed filing system, entered data and performed various administrative duties.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized paperwork such as office reports.
Customer Service Agent
FPKN Communications
Lagos, Nigeria
01.2009 - 02.2011
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Operated office equipments such as, photocopiers, printers and scanners.
Science Teacher
Army Day Secondary School
Port Harcourt, River State, Nigeria.
10.2007 - 12.2008
- Planned, prepared, and taught lesson plans, giving students individual support.
- Demonstrated positive and effective classroom management skills.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Administration of examination.
Education
MBA - Business Administration
University of Calabar
Cross River State, Nigeria07.2017
Bachelor of Science - Human Anatomy
University of Calabar
Cross River State, Nigeria.05.2007
Skills
- Microsoft word
- Microsoft excel / spread sheet
- Typing Proficiency
- Documentation
- Customer relations
- Prioritization
- Team Bonding
Timeline
Customer Service Agent
Scanco Irish Ferries
09.2021 - 12.2021
Office Support Representative
University Of Uyo Teaching Hospital
03.2011 - 03.2014
Customer Service Agent
FPKN Communications
01.2009 - 02.2011
Science Teacher
Army Day Secondary School
10.2007 - 12.2008
MBA - Business Administration
University of Calabar
Bachelor of Science - Human Anatomy
University of Calabar
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