Run Bang Luo
Markham
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals. Reliable employees seek positions. Provides excellent communication and good judgment. Passionate driver examiners are eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Get a clear understanding of DriveTest and training to conduct road tests. Motivated to learn, grow and excel in the company. A comprehensive examiner with many years of experience in the field of examiners and claims adjustment. In-depth knowledge of resolution procedures and claims resolution. Experience dealing with angry and problematic clients. Organized and professional in stressful situations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Driver Examnier 3
Serco NA
08.2021 - Current
- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.
- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
- Conduct road tests for those requiring special needs or for those with disabilities.
- Provide grade of road test, licence information and resolve licensing issues.
- Provide information and assistance related to Driver Examination services.
- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.
- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.
- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
- Review information and determine test requirements.
- Ensure the fair and proper conduct of examinations.
- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.
- Provide examination results and complete evaluation forms for assessments.
- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
- Attends travel points to provide testing and licensing services, where applicable.
Health and Safety Representative
Serco NA
08.2021 - 04.2022
- Created safe work environment by complying with safety, health and security requirements.
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Optimized new employee training on gear and procedures to maximize team safety.
- Improved operations through consistent hard work and dedication.
Team Leader, Logistics
TFF - Toronto Fresh Food
05.2018 - 07.2021
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Delivered goods and products to customer on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Immediately addressed problems with customers to promote speedy resolution.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents.
- Obtained customer signatures to complete and process paperwork.
- Delivered employees and materials to job sites daily.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Checked in with dispatch service and updated with current location.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Streamlined logistics processes by implementing efficient team strategies and workflows.
- Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
- Managed diverse team, ensuring clear communication and collaboration for successful project completion.
- Analyzed data trends to forecast demand accurately, allowing for adjustments in resource allocation as needed.
Loss Appraisal and Consulting Services
Technology Insurance Company
06.2016 - 06.2017
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Estimate parts and labor to repair damage, using standard equipment labor and parts-cost manuals and knowledge of equipment repair.
- Determine salvage value on total-loss equipment.
- Prepare insurance forms to indicate repair-cost estimates and recommendations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Managed team of 4 employees, overseeing hiring, training, and professional growth of employees
Education
Bachelor of Science - Computer Science
Universty of Toronto
Toronto, ON06.2025
Skills
- Logging paperwork
- Database management
- Processes and procedures
- Safety and compliance
- Safe vehicle operation
- Safety standards and protocols
- Commercial driving
- Equipment operation
- Route logs
- Logging Paperwork
- Vehicle inspections
- Database Management
- MS Office
- Good listening skills
- Multilingual in Mandarin and Cantonese
- Defensive driver training
- Driver assistance
- Analytical and Critical Thinking
- Self-Motivated
- Flexible and Adaptable
- Data Entry
- Teamwork and Collaboration
- Decision Making
- Excellent Communication
- Written Communication
- Problem-Solving
- Quarterly reviews
- Policy assessment
- Document processing
- Organization and Time Management
- Dependable and Responsible
- Active Listening
Timeline
Driver Examnier 3
Serco NA
08.2021 - Current
Health and Safety Representative
Serco NA
08.2021 - 04.2022
Team Leader, Logistics
TFF - Toronto Fresh Food
05.2018 - 07.2021
Loss Appraisal and Consulting Services
Technology Insurance Company
06.2016 - 06.2017
Bachelor of Science - Computer Science
Universty of Toronto
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