Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Runa Yamaguchi

Surrey,BC

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

1
1
years of professional experience

Work History

Receptionist

HOA Co,.Ltd.
10.2022 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Karate Instructor

Renshinkan Minamiyokoichi
04.2020 - 03.2024
  • Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Tailored class content based on age groups and skill levels to provide appropriate challenges for each participant.
  • Ensured proper use of equipment during classes, maintaining a safe training environment for all participants.
  • Evaluated student performance to determine promotion in rank.
  • Provided lectures and demonstrations to parents, companies, and other members of public to promote safety.

Front Desk Agent

Executive Hotel Le Soleil
04.2022 - 11.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.

Restaurant Server

Kanzansou
09.2019 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Bachelor of Language - Internatinal Relation

University of Kitakyushu
Fukuoka, Japan
04.2024

Diploma - Hospitality Management

Cornerstone International Community College of Can
Vancouver, BC
04.2022

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Serving it Right
  • First Aid

Languages

English
Professional Working
Japanese
Native or Bilingual

Timeline

Receptionist

HOA Co,.Ltd.
10.2022 - 03.2024

Front Desk Agent

Executive Hotel Le Soleil
04.2022 - 11.2022

Karate Instructor

Renshinkan Minamiyokoichi
04.2020 - 03.2024

Restaurant Server

Kanzansou
09.2019 - 08.2021

Bachelor of Language - Internatinal Relation

University of Kitakyushu

Diploma - Hospitality Management

Cornerstone International Community College of Can

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Runa Yamaguchi