Rumla Nadeem
Oshawa,ON
Summary
Empathetic and driven student with hands-on experience in crisis support, community outreach, and student engagement. Skilled in active listening, teamwork, and adapting quickly in high-pressure or understaffed environments. Recognized on the President’s Honours List for academic excellence in both the first and second years, with a GPA of 3.98. Passionate about creating inclusive spaces, and supporting others through meaningful conversations, resources, and community initiatives.
Overview
5
5
years of professional experience
Work History
Crisis Line Volunteer
Women’s Support Network
York Region, ON
04.2025 - Current
- Provide confidential, non-judgmental emotional support to callers experiencing crisis, trauma, or distress using empathetic, trauma-informed communication.
- Assess immediate safety risks and collaborate with individuals to develop appropriate safety plans.
- Offer referrals to shelters, legal aid, mental health services, and other community resources while maintaining strict confidentiality and accurate documentation.
- Participate in ongoing training related to gender-based violence and crisis intervention to ensure effective support.
Orientation Leader
Ontario Tech University
Oshawa, Ontario
03.2024 - Current
- Facilitated group discussions and icebreaker activities to build community and encourage peer connections.uild meaningful connections.
- Facilitated group discussions and icebreakers to foster a sense of community among peers.
- Assisted with event planning, setup, registration, and engagement to ensure smooth and successful programming.
- Proactively took on additional shifts during staff shortages and adapted quickly to support multiple areas as needed.
Restaurant Server
Karahi Point
Oshawa, ON
02.2022 - 05.2025
- Greeted and seated guests to create a warm and welcoming dining atmosphere.
- Took accurate food and beverage orders, applied menu knowledge to assist guests, and used sales techniques to boost sales.
- Handled payments through the POS system, and resolved customer concerns calmly and professionally.
- Maintained high energy and service standards during evening and late-night shifts to ensure a positive guest experience.
Community Volunteer
MiVolunteer
Mississauga, Ontario
12.2020 - 12.2022
- Contributed 35 volunteer hours supporting community programs and services through MiVolunteer.
- Assisted with the planning and execution of the Job Recruitment Seminar by providing logistical support and helping to ensure the event’s success.
- Collaborated with staff and fellow volunteers to improve program delivery and community engagement.
- I took the initiative across various tasks to support the accessibility and smooth operation of MiVolunteer’s annual activities.
Community Volunteer
ISNA Canada
Mississauga, ON
01.2020 - 01.2021
- Contributed 20 volunteer hours to Walk the Talk: Neighbours’ Rights, a community-focused initiative
- Supported event coordination and community outreach at ISNA Canada’s centre
- Engaged with guests and helped foster a welcoming, inclusive environment during the event
- Collaborated with fellow volunteers and staff to ensure smooth execution of programming
Education
Bachelor of Arts - Social Sciences And Humanities
Ontario Tech University
Oshawa04-2027
Skills
- Crisis intervention
- Data analysis
- Customer service
- Community outreach
- Event planning
- Adaptability and initiative
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Crisis Line Volunteer
Women’s Support Network
04.2025 - Current
Orientation Leader
Ontario Tech University
03.2024 - Current
Restaurant Server
Karahi Point
02.2022 - 05.2025
Community Volunteer
MiVolunteer
12.2020 - 12.2022
Community Volunteer
ISNA Canada
01.2020 - 01.2021
Bachelor of Arts - Social Sciences And Humanities
Ontario Tech University
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