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RULINDA BIENFAIT
Montreal,Canada
Summary
Dedicated Life Insurance Assistant with strengths in customer service and policy analysis. Demonstrated ability to enhance client satisfaction through efficient application processing and effective communication.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Life Insurance Assistant
Ratehub Canada
06.2026 - Current
- Assisted in processing insurance applications and renewals efficiently.
- Conducted policy reviews to ensure compliance with company standards.
- Supported clients by answering inquiries and providing accurate information.
- Maintained organized records of client interactions and documentation.
Sales Representative/Sales Brand Ambassador
A&A Merchandise
02.2026 - 07.2026
- Engaged customers through effective communication, fostering positive relationships and enhancing sales opportunities.
- Assisted in identifying customer needs, providing tailored product recommendations to improve satisfaction.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts with the team.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
Life Insurance Assistant
WFG, World Financial Group
04.2024 - 01.2026
- Assisted clients in selecting appropriate insurance products based on individual needs and preferences.
- Processed policy applications and renewals, ensuring compliance with company standards and regulations.
- Responded to client inquiries promptly, enhancing customer satisfaction through effective communication.
- Maintained accurate records of client interactions and transactions using CRM software to support operational efficiency.
Customer Service Representative
Teleperformance
05.2023 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining positive customer interactions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Documented customer interactions accurately in CRM systems for future reference.
Education
AEC - Insurance And Financial Services
Institut Teccart
Montreal, QCSkills
- Document management
- Insurance software
- Sales support
- Policy analysis
- Microsoft office
- Customer service
- Time management
- Multitasking
- Reliability
- Insurance coverage verification
- Underwriting
Languages
English
Professional Working
French
Professional Working
Certification
- Certified PQAP, IA Financial
Timeline
Life Insurance Assistant
Ratehub Canada
06.2026 - Current
Sales Representative/Sales Brand Ambassador
A&A Merchandise
02.2026 - 07.2026
Life Insurance Assistant
WFG, World Financial Group
04.2024 - 01.2026
Customer Service Representative
Teleperformance
05.2023 - 06.2024
AEC - Insurance And Financial Services
Institut Teccart