Rukshana Shrestha
Brampton
Summary
Dedicated and detail-oriented HR and Business Management professional with 2+ years of experience in customer service and business administration. Adept at handling various customer complaints, including communications, documentation, and influence decisions. Seeking to contribute my skills and expertise to a dynamic organization that values employee well-being and fosters a positive workplace culture.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bombay Vintage
02.2022 - Current
- Provided superior customer service through personalized attention and interaction with clients
- Contributed to team meetings to provide service and process improvements by considering customer feedback
- Collaborated with colleagues to create a positive and cohesive team environment
- Addressed customer concerns and resolved issues promptly and effectively, ensuring a high level of customer satisfaction
- Handled phone enquiries for reservations, takeout orders, and general information
Department Secretary
Kathford International College of Engineering and Management
05.2021 - 12.2021
- Streamlined office operations by implementing efficient filing and record-keeping systems
- Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events
- Supported department management in decision-making processes by compiling and presenting accurate data reports
- Managed complex calendars for multiple department leaders, ensuring timely attendance at important meetings and events
Receptionist
Everest Global Trading Pvt. Ltd.
01.2016 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
Education
Post-Graduate Certificate - HR and Business Management
Algoma University
Brampton, ON01.2023
Bachelor - Business Administration
Kantipur City College
01.2019
Skills
- Business Management
- Communications and Interpersonal skills
- Record Keeping and Documentation
- Relationship Management
- Conflict Resolution
- HR Policies and Procedures
Internship
- Kathford International College of Engineering and Management, 12/01/20, 04/01/21
- Nic Asia Bank, 03/01/19, 05/01/19
- Union Life Insurance Company, 12/01/18, 01/01/19
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Bombay Vintage
02.2022 - Current
Department Secretary
Kathford International College of Engineering and Management
05.2021 - 12.2021
Receptionist
Everest Global Trading Pvt. Ltd.
01.2016 - 09.2016
Bachelor - Business Administration
Kantipur City College
Post-Graduate Certificate - HR and Business Management
Algoma University
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