RUKSANA KHAN
Brampton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Smartway Trucking Inc.
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Office Administrative Assistant
GardaWorld Cash Services
02.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Sales Associate
Canadian Tire
02.2021 - 04.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Dispatcher
Smartway Group Of Companies
04.2018 - 01.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Post-Baccalaureate Diploma - Hotel, Motel, And Restaurant Management
Cambrian College of Applied Arts And Technology
05-2020
Skills
- Verbal and written communication
- Customer service
- Data entry
- Active listening
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Product and service solutions
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- First Aid
- CPR/AED Certification
- Driver's License
- Security license
- OMVIC
Timeline
Customer Service Representative
Smartway Trucking Inc.
02.2024 - Current
Office Administrative Assistant
GardaWorld Cash Services
02.2023 - 02.2024
Sales Associate
Canadian Tire
02.2021 - 04.2023
Dispatcher
Smartway Group Of Companies
04.2018 - 01.2021
Post-Baccalaureate Diploma - Hotel, Motel, And Restaurant Management
Cambrian College of Applied Arts And Technology
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