Rukky Ranyo
Toronto,ON
Summary
Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Provides optimal support to clients through personalized assistance and care. Work with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
6
6
years of professional experience
Work History
Behaviour Support Assistant
A-Team
10.2023 - Current
- Worked independently and collaboratively in a team environment to provice care for clients.
- Utilized evidence-based de-escalation techniques in response to aggressive behaviours, working closely with the BCBA to analyze root causes.
- Developed and implemented individualized behavioural support plans based on the principles of applied behaviour analysis (ABA).
Clinical Research Intern
The Hospital For Sick Children
05.2023 - 08.2023
- Improved clinical trial efficiency by drafting, reviewing, and editing study protocols and case report forms.
- Enhanced patient enrollment for clinical trials through effective communication with potential participants.
- Contributed to team collaboration by effectively communicating with supervisors, investigators, and other research staff members.
Sales and Support Specialist
Questrade
02.2022 - 05.2023
- Fostered collaboration between technical support and sales teams for better customer experiences.
- Built and maintained strong relationships with clients to understand their needs and preferences.
- Managed inbound leads generated through various channels such as, live chat, email inquiries, and inbound calls.
- Responded promptly to inbound leads, gathered relevant information, and qualified leads based on predefined criteria.
- Engaged with potential clients to understand their needs, provide product information, and offer solutions tailored to their requirements.
Sales and Technology Associate
Bell Canada
03.2019 - 02.2022
- Contributed to a positive team environment by sharing successful sales strategies and collaborating with colleagues to achieve collective goals.
- Actively participated in ongoing training and development opportunities to further enhance sales skills and product knowledge.
- Provided mentorship and technical assistance to fellow agents, contributing to improved troubleshooting methods and overall customer satisfaction.
- Utilized strong communication skills to build relationships with key decision-makers in enterprise accounts, driving business growth and retention.
- Ensured exceptional customer service by resolving complex technical issues promptly and effectively.
- Developed comprehensive action plans aligned with company goals, driving both individual and team success.
ECG Technician
Capitol Hill Clinic/Hospitals.
07.2018 - 03.2019
- Enhanced patient care by accurately performing and interpreting ECG tests.
- Reduced wait times for patients by efficiently setting up, maintaining, and troubleshooting ECG equipment.
- Improved diagnostic accuracy by effectively collaborating with physicians and medical staff to analyze ECG results.
- Ensured patient safety and comfort during procedures by providing clear explanations and answering questions.
Education
Graduate Certificate - Clinical Research
Humber College
Toronto, ON09.2023
Bachelor of Science - Biology
Trent University
Peterborough, ON06.2019
Skills
- Salesforce
- Superior verbal and written communication
- Integration and onboarding
- Account management
- Able to meet deadlines and work in a fast paced environment
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Self-starter with superior organization and strong prioritization skills
- Proficient critical thinking skills and high attention to detail
- Technical understanding
- Clinical expertise
- Customer Technical Support
Timeline
Behaviour Support Assistant
A-Team
10.2023 - Current
Clinical Research Intern
The Hospital For Sick Children
05.2023 - 08.2023
Sales and Support Specialist
Questrade
02.2022 - 05.2023
Sales and Technology Associate
Bell Canada
03.2019 - 02.2022
ECG Technician
Capitol Hill Clinic/Hospitals.
07.2018 - 03.2019
Graduate Certificate - Clinical Research
Humber College
Bachelor of Science - Biology
Trent University
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