Rukhsar Ghousi
Overview
4
4
years of professional experience
Work History
Customer Service
North Kabab
12.2020 - 01.2022
- Handled reservations and seating costumers
- Handled cash register
- Operated with accountability, missing 0 shifts, and always arriving on time for all shifts
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to costumers, handled concerns quickly and escalated major issues to supervisor
- Maintained customer satisfaction with forward-thinking strategies focused on addressing costumer needs and resolving concerns
- Helped with stock ups, labeling items, and organizing items in right place
Customer Service
McDonald's
09.2019 - 12.2020
- Delivered prompt, friendly costumer service
- Helped with stock ups, labeling items, and organizing items in right place
- Maintained customer satisfaction with forward-thinking strategies focused on addressing costumer needs and resolving concerns
- Front end cashier/cash handling
- Helped improve overall Devoice survey results from satisfied too very satisfied
- Assisted with maintain cleanliness in line with company standards
- Contributed to exceeding standards in all internal quality checks.
Womens Community
Volunteering
06.2018 - 09.2018
- Thorncliffe park drive- women community- volunteering in the organization, Helped with putting equipment away, assisting workers
- Organized materials
- Assisted with delivery of packages
- Handled gardening such as watering plants, planting plants
- Worked well in team setting, providing support and guidance.
Global Office
Volunteering
05.2018 - 08.2018
- Organized paperwork
- Handled phone calls such as scheduling appointments and set ups for meetings
- Created calendars for important meetings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing costumer needs and resolving concerns
Education
Some College (No Degree) - BUSINESS
Anderson College North
High School Diploma -
Marc Garneau C.I
06.2020
Skills
- HIGHLIGHTS OF SKILLS
- Friendly, approachable, and able to effectively communicate with customers and staff
- Accurate in dealing with money transactions
- Excellent organizational skills and ability to prioritize when faced with multiple tasks
- Punctual and reliable worker who uses time effectively to meet deadlines
- Team player willing to work cooperatively and respectfully with others
- Operate computerized cash register system
- Help other workers to keep team workflow at efficient level
- Comfortable standing/walking for long period of time
- Able to make decisions at fast pace
- Excellent computer skills in
- Microsoft Office, typing
Timeline
Customer Service
North Kabab
12.2020 - 01.2022
Customer Service
McDonald's
09.2019 - 12.2020
Womens Community
Volunteering
06.2018 - 09.2018
Global Office
Volunteering
05.2018 - 08.2018
Some College (No Degree) - BUSINESS
Anderson College North
High School Diploma -
Marc Garneau C.I
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