Rukevwe Doreen Orogun

Delivered high-quality customer service through both inbound and outbound 30 calls in approximately, managing 30 emails and faxes daily, resolving inquiries, and offering solutions with a warm and professional tone.

• Maintained accurate data records and utilized computer systems efficiently to manage client information and service requests.
• Supported client retention strategies by following up on concerns, ensuring satisfaction, and going the extra mile to create positive experiences.
• Worked collaboratively in a high-volume setting, demonstrating adaptability, speed, and precision.
• Recognized for dependability and consistent ability to take initiative in addressing client needs without delay.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating the company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provided seamless customer experiences by managing documentation, scheduling meetings, and maintaining strong client communication.
• Built long-term relationships that led to repeat business and referrals.
• Recognized for organizational excellence and reliability under tight timelines.
• Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Proactively identified opportunities for upselling, resulting in increased revenue generation per account.
• Analyzed customer feedback and identified areas for improvement.
• Maintained detailed records of all client interactions in CRM systems for easy access by other team members as needed.
• Educated clients on product offerings and capabilities, effectively conveying value propositions.