RUKEVWE EMAKPORE
Pharmacist
Calgary
Summary
Licensed Pharmacist with 3+ years’ experience in the healthcare sector. Enthusiastic Patient Care Coordinator experienced in Telemedicine, patient care, motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful in devising satisfying solutions to complex problems seeking to join a team of professionals in a dynamic organization where I can use my medical expertise to help meet organizational set targets, goals & objectives.
Overview
2
2
years of professional experience
1
1
Language
Work History
Patient Care Coordinator- Remote
1st Care Management
01.2024 - Current
- I Process new referrals following intake operations guidelines
- I complete intake assessment over the phone and via e-mails by performing intake interviews with clients to obtain their consent and talk with them about the program.
- Followed up on patients daily and communicate with MD offices with respect to patients care
- I handle patient's documentations in the EMR system and pass them on to other teams to effect start of care
- I review patient’s medical information to confirm homebound status
- Monitor the of clinicians to ensure adherence to specific standards and timelines and provide support to our clinician team to ensure they are managing expectations
- I verify patient’s insurance eligibilities and retrieve out of pocket payment information where necessary
- I assist in the training of new intakes through the shadow system
- I receive incoming calls from clients and prospective clients and render necessary services
- Collaborate with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Intake Coordinator- Remote
Medside Healthcare
01.2023 - 01.2024
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
- Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.
- Leveraged feedback from patients to refine intake procedures, contributing to overall improvement in intake experience.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Education
Quality improvement in healthcare organizations -
Rutgers State University
No Degree - Introduction To The Biology of Cancer
Johns Hopkins University
USA 05.2001 -
No Degree - Precision Medicine
University of Geneva
05.2001 - 09.2022
Bachelor of Pharmacy - Pharmacy
Delta State University
Delta, NG 05.2001 -
Skills
Patient Care Coordination
Medical and clinical health Acumen
Team player
Referral Management
Strategic leadership skills
Skilled electronic medical record user
Proficiency with Microsoft Word, Excel spreadsheet and PowerPoint
Creative multi-talent
Patient Education
Patient Relations
Patient Records Management
Leadership Experience
- Trained and mentored new recruits on intake operations.
- Mediated conflicts between patients and other members of the team.
Timeline
Patient Care Coordinator- Remote
1st Care Management
01.2024 - Current
Intake Coordinator- Remote
Medside Healthcare
01.2023 - 01.2024
No Degree - Introduction To The Biology of Cancer
Johns Hopkins University
05.2001 -
No Degree - Precision Medicine
University of Geneva
05.2001 - 09.2022
Bachelor of Pharmacy - Pharmacy
Delta State University
05.2001 -
Quality improvement in healthcare organizations -
Rutgers State University
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