RUKEVWE AZIGBO
Summary
Hardworking, highly motivated individual eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sinopec Oil and Gas
02.2023 - 12.2023
- Resolved customer complaints, ensuring positive experience.
- Managed approximately 20 incoming calls daily, monitored emails and letters.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
Storekeeper
Seplat
02.2021 - 12.2022
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records using computerized systems.
- Received product shipments and organized in stockroom storage area.
- Processed invoices accurately and promptly after receiving goods from suppliers.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Supervisor
Hotel Valerie
03.2019 - 02.2020
- Created new strategies for improving customer service standards within the organization.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Bachelor of Arts - Psychology
University Of Calabar
10.2023
High School Diploma -
Great Mark
06.2015
Skills
- Problem-solving
- Active Listening
- Critical Thinking
- Communication
- Assertiveness
- Multitasking and organisation
- Call Management
- Team Player
- Problem-solving
- Customer Service
Certification
- WHMIS
- CPR AED LEVEL (C)
Additional Information
VOLUNTEER
YOUTH WITHOUT SHELTER
Toronto, Ontario
- Receiving orders from the residents.
- Maintaining a clean kitchen and work area.
- Sanitize food preparation and storage areas.
- Executing packaging of orders to go.
HABITAT FOR HUMANITY
Warehouse Assistant
Toronto, Ontario
- Received and processed incoming orders, ensuring accuracy of information.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Assisted with unloading trucks using appropriate equipment as needed.
Timeline
Customer Service Representative
Sinopec Oil and Gas
02.2023 - 12.2023
Storekeeper
Seplat
02.2021 - 12.2022
Supervisor
Hotel Valerie
03.2019 - 02.2020
Bachelor of Arts - Psychology
University Of Calabar
High School Diploma -
Great Mark
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