Rukayat Tiamiyu
Vaughan,Ontario
Summary
Goal-oriented Data/Business analyst with desire to take on new challenges. Successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst(Customer Service)
GSK Vaccine Service Center
2022.11 - Current
- Analyzed business needs of customers and provided solutions by leveraging the features of Salesforce platform.
- Recognized needs of customers promptly and efficiently.
- Identified areas where existing business processes can be improved through automation or customization of Salesforce applications.
- Conducted User Acceptance Testing to validate system changes before releasing them into production environment.
- Collaborated with cross-functional teams such as IT personnel and end-users to ensure successful implementation of projects.
- Managed data capture, storage and forecast analysis.
Outbound Sales Representative
Bell Canada
Ontario , Canada
2022.08 - 2022.11
- Developed favorable customer service relationships and built new, robust customer bases.
- Provided information about available products and services, membership details and purchase advantages.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Opened new accounts and documented personal, demographic and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Generated minimum of 5 new leads each day
- Made average of 50 outbound and inbound calls per day.
POS Business Analyst
United Bank for Africa
, Lagos, Nigeria
2018.10 - 2022.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assessed customer needs through surveys in order to develop customized solutions that meet their business objectives.
- Collaborated and gathered requirements from stakeholders to understand their needs from a data perspective.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Tested newly installed programs and applications to validate operability.
- Trained staff and users to work with computer systems and programs.
- Generated reports and obtained data to support decision making.
Business Support Analyst
A.G Lerix Pharmaceutical
, Lagos, Nigeria
2015.06 - 2016.12
- Developed business process improvement strategies and plans to increase efficiency and reduce costs.
- Prepared reports from data gathered from internal databases.
- Researched, identified, and recommended solutions to improve existing processes or develop new ones.
- Analyzed current systems for performance optimization opportunities.
- Managed vendor relationships by ensuring timely delivery of products and services.
- Provided guidance and mentorship on best practices related to business processes.
- Collaborated with internal team members and external vendors to satisfy customer requirements.
Education
MBA - Business Administration
University of Lagos
Lagos, Nigeria2018-06
Bachelor Of Science - Pharmacology
University of Lagos
Lagos, Nigeria 2013-01
Skills
- Creative problem solving
- Requirements Gathering
- Agile Methodology
- Strategic Planning
- Workflow Analysis
- Process Development
- Documentation
- Stakeholder Communication
- Data and Analytics
- Team Collaboration
Certification
- Business Analyst Certification
- Google Data Analytics Specialization
Timeline
Salesforce Business Analyst(Customer Service)
GSK Vaccine Service Center
2022.11 - Current
Outbound Sales Representative
Bell Canada
2022.08 - 2022.11
POS Business Analyst
United Bank for Africa
2018.10 - 2022.06
Business Support Analyst
A.G Lerix Pharmaceutical
2015.06 - 2016.12
MBA - Business Administration
University of Lagos
Bachelor Of Science - Pharmacology
University of Lagos
- Business Analyst Certification
- Google Data Analytics Specialization
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