Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruka Raji

Summary

Ambitious and highly motivated Bioprocess Technician with a strong background in academic research and the pharmaceutical industry. Proficient in managing management needs, providing excellent customer service, and maintaining confidentiality and schedules effortlessly. Demonstrated expertise in driving process improvement through exceptional communication, planning, and organization skills. A pivotal contributor towards enhancing operational efficiency within the organization.

Overview

7
7
years of professional experience

Work History

Bioprocess Technician

Alexion AstraZeneca
06.2022 - 11.2024


  • Scheduled daily and weekly meetings, whilst maintaining strict confidentiality.
  • Effectively managed multiple tasks simultaneously in a fast-paced environment while maintaining a professional demeanor.
  • Troubleshooting issues using the escalation process.
  • Enhanced productivity levels by 50% by streamlining complex process.
  • Delivered extensive training programs for new employees.
  • Played a key role in developing a software that reduced the time required to do a task by 40%.


Barista

Costa Coffee
07.2021 - 06.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Student Ambassador

Dublin City University
09.2018 - 06.2021
  • Developed excellent public speaking and Powerpoint presentation skills by participating in students panels at information sessions
  • Scheduled and organized various events attended by 1500 people.
  • Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.

Sales Assistant

Supervalu
01.2018 - 09.2018
  • Entrusted with processing a high volume of payments
  • promoted to four different departments within two months of starting the role
  • Increased sales by building strong customer relationships and providing excellent service.

Education

Masters - Immunotherapeutics

Trinity College Dublin
Dublin Ireland
08.2022

Bachelor of Science - Biotechnology

Dublin City University
Dublin Ireland
09.2021

Skills

    Critical thinking and time management

    Attention to detail

    Customer service

    Works well under pressure

    Multitasking and organization

    Written/verbal communication

    Troubleshooting

    Data entry and telephone skills

    Customer and client relations

    Appointment scheduling

    Office management

Timeline

Bioprocess Technician

Alexion AstraZeneca
06.2022 - 11.2024

Barista

Costa Coffee
07.2021 - 06.2022

Student Ambassador

Dublin City University
09.2018 - 06.2021

Sales Assistant

Supervalu
01.2018 - 09.2018

Masters - Immunotherapeutics

Trinity College Dublin

Bachelor of Science - Biotechnology

Dublin City University
Ruka Raji