Ruka Raji
Summary
Ambitious and highly motivated Bioprocess Technician with a strong background in academic research and the pharmaceutical industry. Proficient in managing management needs, providing excellent customer service, and maintaining confidentiality and schedules effortlessly. Demonstrated expertise in driving process improvement through exceptional communication, planning, and organization skills. A pivotal contributor towards enhancing operational efficiency within the organization.
Overview
7
7
years of professional experience
Work History
Bioprocess Technician
Alexion AstraZeneca
06.2022 - 11.2024
- Scheduled daily and weekly meetings, whilst maintaining strict confidentiality.
- Effectively managed multiple tasks simultaneously in a fast-paced environment while maintaining a professional demeanor.
- Troubleshooting issues using the escalation process.
- Enhanced productivity levels by 50% by streamlining complex process.
- Delivered extensive training programs for new employees.
- Played a key role in developing a software that reduced the time required to do a task by 40%.
Barista
Costa Coffee
07.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Student Ambassador
Dublin City University
09.2018 - 06.2021
- Developed excellent public speaking and Powerpoint presentation skills by participating in students panels at information sessions
- Scheduled and organized various events attended by 1500 people.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
Sales Assistant
Supervalu
01.2018 - 09.2018
- Entrusted with processing a high volume of payments
- promoted to four different departments within two months of starting the role
- Increased sales by building strong customer relationships and providing excellent service.
Education
Masters - Immunotherapeutics
Trinity College Dublin
Dublin Ireland 08.2022
Bachelor of Science - Biotechnology
Dublin City University
Dublin Ireland 09.2021
Skills
Critical thinking and time management
Attention to detail
Customer service
Works well under pressure
Multitasking and organization
Written/verbal communication
Troubleshooting
Data entry and telephone skills
Customer and client relations
Appointment scheduling
Office management
Timeline
Bioprocess Technician
Alexion AstraZeneca
06.2022 - 11.2024
Barista
Costa Coffee
07.2021 - 06.2022
Student Ambassador
Dublin City University
09.2018 - 06.2021
Sales Assistant
Supervalu
01.2018 - 09.2018
Masters - Immunotherapeutics
Trinity College Dublin
Bachelor of Science - Biotechnology
Dublin City University