Rujisa Hodges
Ironwood Country Club
Indio
2
years of professional experience
Friendly, dependable, and detail-oriented professional with experience at Ironwood Country Club. Skilled in customer service, scheduling, teamwork, and helping members and guests with their needs. Able to handle a high volume of questions and requests while staying organized and welcoming. Works well with others to keep daily operations running smoothly and make sure every member and guest has a positive and enjoyable experience.
Work History
Front Desk Receptionist
11 Months- Greeted members and guests, ensuring positive first impressions and welcoming environment.
- Managed phone inquiries, providing accurate information and directing calls to appropriate departments.
- Scheduled appointments and reservations, optimizing front desk workflow and enhancing member satisfaction.
- Handled member requests and concerns promptly, demonstrating strong customer service skills and adaptability.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Restaurant Hostess
11 Months- Welcomed and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen and wait staff to enhance guest dining experiences.
- Handled guest inquiries and complaints with professionalism, contributing to customer satisfaction.
- Assisted in training new hostesses on best practices for guest interaction and service standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Lockerroom Attendent
11 Months- Maintained cleanliness and organization in locker rooms, ensuring a welcoming environment for members.
- Assisted members with personal belongings, providing prompt and courteous service.
- Monitored inventory of towels and amenities, restocking items as needed to enhance member experience.
- Implemented efficient cleaning procedures, improving overall turnaround time between usage periods.
- Collaborated with maintenance staff to address facility issues, ensuring timely resolutions for member satisfaction.
Fitness Front Desk
3 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for guests.
- Coordinated spa treatment bookings, maintaining accurate records in scheduling software.
- Assisted with inventory management, tracking supplies and ensuring availability of products.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Maintained cleanliness and organization of locker room facilities, enhancing guest experience.
- Monitored inventory levels of towels and toiletries, ensuring adequate supplies for guests.
- Assisted with equipment setup and maintenance, contributing to overall facility readiness.
- Oversaw daily workflow of attendants, ensuring timely completion of tasks and adherence to quality standards.
Education
Associate of Science - Health Sciences
High School Diploma
- Awarded for Enthusiasm for Health Care
- Awarded Completion of the Health Academy
- Awarded Most Inspirational for Varsity Volleyball
- Former GFWC Hope Member and Past President
- Extracurricular Activities: Volleyball, Softball, Health Academy, GFWC Hope
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Team collaboration
Timeline
Front Desk Receptionist
Ironwood Country Club
10.2025 - CurrentRead More
Restaurant Hostess
Ironwood Country Club
10.2025 - CurrentRead More
Lockerroom Attendent
Ironwood Country Club
10.2025 - CurrentRead More
Fitness Front Desk
Ironwood Country Club
02.2025 - 05.2025Read More
Indio High School
High School Diploma
Read More
College of The Desert
Associate of Science from Health Sciences
Read More