RUJEENTHAN NAGARASA
Toronto,ON
Summary
With a proven track record at TyreOnWheels, I excel in customer service and mechanical repairs, enhancing operational efficiency and client satisfaction. My expertise in cash handling and issue resolution, combined with a strong work ethic, has significantly boosted team performance and customer loyalty. Renowned for patience and empathy, I consistently achieve high customer service ratings.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Cashier
Cashier Customer Service
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced customer loyalty by participating in rewards program enrollment.
Hotel Manager
Manager,supervisor
05.2021 - 09.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
Salesperson
Salesmen
01.2020 - 04.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Mechanic
TyreOnWheels
01.2018 - 12.2019
- Troubleshot brake system issues, replacing worn components when necessary to restore optimal functionality.
- Conducted pressure tests, identifying potential leaks or weak points in tire construction.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Education
High School Diploma -
T/Orr'shill Vivekananda College
80/1 Orr's Hill Centre Rd, Trincomalee, Sri Lanka02-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Customer relations
- Issue resolution
- ID verification
- Daily reporting
- Clear communication
- Basic math
- Receipt handling
- Honest and dependable
Languages
English
Limited Working
Tamil
Native or Bilingual
Interests
- Cake Decorating
- Road Trips
- Backpacking
- Adventure Travel
- Team Sports
Timeline
Cashier
Cashier Customer Service
09.2023 - Current
Hotel Manager
Manager,supervisor
05.2021 - 09.2023
Salesperson
Salesmen
01.2020 - 04.2021
Mechanic
TyreOnWheels
01.2018 - 12.2019
High School Diploma -
T/Orr'shill Vivekananda College
Similar Profiles
Andrick Argandona GarciaAndrick Argandona Garcia
McDonald's Crew Member at Cashier Customer Service- Drive Thru ServiceMcDonald's Crew Member at Cashier Customer Service- Drive Thru Service
Autumn BentonAutumn Benton
Buttons and Bows Consignment at Cashier Customer ServiceButtons and Bows Consignment at Cashier Customer Service
Cristal Cid VelasquezCristal Cid Velasquez
AutoZone Auto Parts at Cashier Customer ServiceAutoZone Auto Parts at Cashier Customer Service