RUJEENTHAN NAGARASA
Toronto,ON
Summary
With a proven track record at TyreOnWheels, I excel in customer service and mechanical repairs, enhancing operational efficiency and client satisfaction. My expertise in cash handling and issue resolution, combined with a strong work ethic, has significantly boosted team performance and customer loyalty. Renowned for patience and empathy, I consistently achieve high customer service ratings.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Cashier
Cashier Customer Service
6065 Steels E ,Toronto, ON M1X 1N5
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced customer loyalty by participating in rewards program enrollment.
Hotel Manager
Manager,supervisor
Sri Lanka,Trincomalee,Ehamparam Road,3rd Mile Post
05.2021 - 09.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
Salesperson
Salesmen
25,main Street,Trincomalee,sri Lanka
01.2020 - 04.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Mechanic
TyreOnWheels
G32W+G6R,Srilanka
01.2018 - 12.2019
- Troubleshot brake system issues, replacing worn components when necessary to restore optimal functionality.
- Conducted pressure tests, identifying potential leaks or weak points in tire construction.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Education
High School Diploma -
T/Orr'shill Vivekananda College
80/1 Orr's Hill Centre Rd, Trincomalee, Sri Lanka02-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Customer relations
- Issue resolution
- ID verification
- Daily reporting
- Clear communication
- Basic math
- Receipt handling
- Honest and dependable
Languages
English
Limited Working
Tamil
Native or Bilingual
Interests
- Cake Decorating
- Road Trips
- Backpacking
- Adventure Travel
- Team Sports
Timeline
Cashier
Cashier Customer Service
09.2023 - Current
Hotel Manager
Manager,supervisor
05.2021 - 09.2023
Salesperson
Salesmen
01.2020 - 04.2021
Mechanic
TyreOnWheels
01.2018 - 12.2019
High School Diploma -
T/Orr'shill Vivekananda College