Ruixia Wang
London,ON
Summary
Results-driven professional with proven expertise in customer service and audience engagement. Successfully maintained exceptional feedback ratings (4.7+ and 4.99 out of 5) and boosted live stream viewership through strategic interactions. Skilled in team collaboration, problem-solving, and driving measurable business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Marketing Manager
Shantou Bomai E-commerce Co., Ltd.
Shantou, China
03.2022 - 05.2024
- Managed and scaled an online shop with over 400,000 followers on Taobao, achieving consistent growth in audience engagement and sales.
- Streamlined customer service operations, achieving the 'Quality Service' title, and sustaining a customer feedback rating of 4.7+ (out of 5) during tenure.
- Led collaborative marketing campaigns, including social media promotions, resulting in the highest annual sales in three years.
- Established and nurtured relationships with key influencers, boosting brand visibility and customer reach.
Live Streaming Assistant
Guangzhou Zhiheng Culture Media Co., Ltd.
Guangzhou, China
11.2021 - 01.2022
- Prepared and optimized live streaming setups, doubling viewership from 5,000 to 10,000 through engaging audience interactions.
- Fostered strong customer relationships through effective communication, driving a rating increase from 4.7 to 4.99 out of 5.
- Independently hosted and managed morning live streams, maintaining steady viewership, while driving user engagement and order placements to boost sales.
Education
Bachelor of Arts - Economics
Guangdong Pharmaceutical University
China06.2022
Skills
- Customer service
- Complaint resolution
- problem-solving
- Time management and multitasking
- Team collaboration and communication
- MS Office (Word, Excel)
Awards
- 09/2020 - 10/2020, The Second Prize of the 2020 National Economics Integrated Experiment Competition
- 04/2020 - 09/2020, The First Prize of the 2020 National Economics Integrated Experiment (Interprovincial) Competition
- 01/2020, Outstanding Minister Award, Student Union
Certification
- National Computer Rank Examination Level 2 Certificate
- IELTS score of 6.5
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Marketing Manager
Shantou Bomai E-commerce Co., Ltd.
03.2022 - 05.2024
Live Streaming Assistant
Guangzhou Zhiheng Culture Media Co., Ltd.
11.2021 - 01.2022
Bachelor of Arts - Economics
Guangdong Pharmaceutical University
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