Ruite Zhang
Edmonton,AB
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Performance-driven marketing professional skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management. Creative and innovative prospect determined to bring ideas to life through cutting-edge technology and design techniques. Team player with strong problem-solving skills to contribute effectively to projects and teams. Considers unique and unconventional solutions to deliver exceptional results.
Overview
2
2
years of professional experience
Work History
Art Designer&Social Media Management
A Plus International Service Cooperate
05.2023 - Current
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Developed graphics and visual content for social media campaigns.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
Casher
Panda Hut Express
02.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Wi-Fi/Communication Service Agency/Customer Service Specialist
A Plus International Service Cooperate
09.2021 - 10.2022
- Recorded product or service failure complaints and notified appropriate departments.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Marketing&Art Design
Easy Education
06.2021 - 10.2022
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Drafted documentation detailing design requirements and technical specifications.
- Used [Software] to meet design specifications for functional prototypes.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
Education
Bachelor of Commerce - Finance
University of Alberta
Edmonton, AB06.2025
Skills
- Information Services
- Administering Social Media Accounts
- Critical Thinking
- Creative Solutions
- Service Quality
- Diversity Understanding
- Promotions and Marketing Strategies
- Product and Service Sales
- Product Promotion
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Art Designer&Social Media Management
A Plus International Service Cooperate
05.2023 - Current
Casher
Panda Hut Express
02.2023 - 04.2023
Wi-Fi/Communication Service Agency/Customer Service Specialist
A Plus International Service Cooperate
09.2021 - 10.2022
Marketing&Art Design
Easy Education
06.2021 - 10.2022
Bachelor of Commerce - Finance
University of Alberta
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