Ruisi Liao
THORNHILL,ON
Summary
I have a strong ability to efficiently oversee and coordinate daily trucking operations. I excel at managing driver schedules, ensuring clear communication with customers, and freight terminals, and maintaining strict compliance. My organizational and problem-solving skills allow me to optimize operations and overcome any challenges in dispatching and transportation management. I'm adept at streamlining processes and ensuring smooth, timely deliveries, while prioritizing customer satisfaction and regulatory compliance.
Overview
3
3
years of professional experience
Work History
Truck Dispatcher Manager
UniUni
Mississauga, Ontario
04.2025 - Current
- Provide drivers with clear operational instructions, and ongoing support, to ensure a safe and professional delivery service.
- Manage driver availability and vacation requests to ensure adequate staffing and compliance with labor regulations.
- Coordinate with fleet maintenance teams to ensure all vehicles are safe and maintained on schedule.
- Assist in setting transportation service rates, and monitor revenue performance in alignment with company objectives.
- Oversee and evaluate driver performance to ensure adherence to delivery schedules, safety protocols, and service expectations.
- Monitor compliance with transportation safety regulations, company policies, and industry standards.
- Develop and oversee daily work schedules and delivery routes to ensure alignment with shipment priorities and operational requirements.
- Monitor and coordinate communications with clients regarding pickup and delivery arrangements, including handling changes, or service issues.
- Supervise coordination with freight terminals and warehouses to maintain an uninterrupted flow of goods throughout the transport process.
- Monitor real-time transportation activities, and address any delays, vehicle issues, or operational disruptions.
- Track driver performance, such as delivery timelines, cost efficiency, and client satisfaction.
- Maintain accurate and up-to-date records, including dispatch logs, shipment documentation, and scheduling data.
Dispatch Assistant Manager
UniUni
Mississauga, Ontario
02.2024 - 03.2025
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Monitored shipment progress using GPS systems to ensure on-time arrivals at designated destinations.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Managed daily delivery and work schedules to maximize coverage.
Operations Assistant
UniUni
Mississauga, Ontario
05.2022 - 01.2024
- Assisted in the development of transportation plans and strategies for shipments.
- Analyzed customer requirements and developed solutions for efficient delivery routes and schedules.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Monitored delivery status to ensure timely deliveries were made on schedule.
Education
Ontario College Graduate Certificate - Human Resources Management
Seneca College of Applied Arts And Technology
North York, None04-2022
Bachelor of Arts - Economics
Brock University
St. Catharines, ON06-2021
Skills
- Effective planning and time management
- Excellent communication skills to interact with customers, drivers, and terminal staff
- Experienced in route optimization tools
- Expertise in transport safety regulations
- Efficient decision-making under pressure
- Multitasking capacity
- Handle communications
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Truck Dispatcher Manager
UniUni
04.2025 - Current
Dispatch Assistant Manager
UniUni
02.2024 - 03.2025
Operations Assistant
UniUni
05.2022 - 01.2024
Ontario College Graduate Certificate - Human Resources Management
Seneca College of Applied Arts And Technology
Bachelor of Arts - Economics
Brock University
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