Ruiquan LI
Tracy
Summary
Knowledgeable [Desired Position] with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
BMW Fresno
FRESNO
07.2022 - Current
- Managed customer inquiries and provided expert vehicle knowledge to enhance service experience.
- Coordinated repair orders and scheduled appointments to optimize workflow efficiency.
- Advised customers on service options and maintenance plans for optimal vehicle performance.
- Collaborated with technicians to ensure accurate diagnostics and timely repairs.
- Developed customer relationships through effective communication and follow-up strategies.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
AUTOMOTIVE SERVICE TECHNICIAN
BMW OF Mountain View
Mountain View, CA
11.2018 - 04.2020
- Performed routine and scheduled maintenance services.
- Adjusted vehicle systems to meet manufacturer performance specifications.
- Reviewed and prioritized assigned work orders and coordinated workflow to meet quoted deadlines.
AUTOMOTIVE SERVICE TECHNICIAN
Premier Nissan OF Fremont
Fremont, CA
04.2015 - 10.2018
- Adjusted vehicle systems to meet manufacturer performance specifications.
- Performed routine and scheduled maintenance services.
- Reviewed and prioritized assigned work orders and coordinated workflow to meet quoted deadlines.
Education
DIPLOMA - AUTOMOTIVE TECHNOLOGY AND SERVICE
UTI of Sacramento
Sacramento, CA03.2015
High School Diploma -
John H. Pitman
Turlock, CA04-2013
Skills
- Computerized Diagnostics
- Preventive Maintenance
- Coordination with Service Team
- Customer Service
- Strong work ethic
- Relationship building
- Calm and professional under pressure
Certification
ASE Electrical
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Service Advisor
BMW Fresno
07.2022 - Current
AUTOMOTIVE SERVICE TECHNICIAN
BMW OF Mountain View
11.2018 - 04.2020
AUTOMOTIVE SERVICE TECHNICIAN
Premier Nissan OF Fremont
04.2015 - 10.2018
DIPLOMA - AUTOMOTIVE TECHNOLOGY AND SERVICE
UTI of Sacramento
High School Diploma -
John H. Pitman