Summary
Overview
Work History
Education
Skills
Timeline
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RUILIN LIU

Edmonton,AB

Summary

Professional and well-grounded office team member with clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records, and travel arrangements. Industrious administrative team member with proven organizational, time management, and multitasking abilities. Consistently seek ways to increase office efficiency and boost team productivity with exceptional clerical support. Could manage records and financial processes. Self-motivated Office Clerk.

A motivated learner with a deep passion for helping others. Proficient in organizing supplies and planning fun activities. Good tutoring, recordkeeping, and time management skills. Organized planner, knowledgeable about school processes and improvement strategies .

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

6
6
years of professional experience

Work History

Receptionist

Bethune Oriental Medicine Center
Edmonton, AB
10.2023 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Organized and maintained filing systems both manually and electronically.
  • Organized existing files to ensure accurate storage of records.
  • Assisted in developing filing systems for paper and electronic documents.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Prepared documents such as invoices, reports.
  • Reply on the website inquiries for scheduling appointments and checking on orders, etc.
  • Maintain patient records, third party billing and financial records and database as assigned.
  • Performed data entry tasks into various software systems accurately and quickly.
  • Handled confidential information with discretion and professionalism.

Sales Associate

Tommy Hilfiger
Edmonton, AB
10.2023 - 01.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Volunteer

Victoria General Hospital
Winnipeg, MB
03.2023 - 05.2023
  • Helping patients and visitors find their way to different departments in the hospital
  • Followed directions from supervisors and completed tasks within the appropriate timeframe
  • Offered support and assistance to community members
  • Assisted with and organized programs, events, and activities to drive outreach initiatives
  • Collaborated with others by contributing time, effort, and talent to advance needs
  • Greeted guests and offered assistance in finding specific departments or personnel
  • Maintain the products and balancing the sales in the gift shop.

Retail Sales Association

CT Gas Bar
Winnipeg, MB
09.2020 - 03.2023
  • Engaged customers in friendly, professional dialogue to determine needs
  • Answered incoming telephone calls to provide store, product, and service information
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Collected payments and provided accurate change
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Developed trusting relationships with customers by making personal connections
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Received and displayed product shipments on store retail shelves upon delivery
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.

Prep Cook

Bento Sushi
Brandon, MB
01.2020 - 03.2020
  • Executed proper techniques when preparing menu item ingredients
  • Maintained consistent quality and high accuracy when preparing identical dishes every day
  • Made all meals in accordance with company standards and requirements
  • Rotated stock items and ingredients to maintain efficiency and freshness
  • Maintained clean and orderly appearance throughout kitchen and dining area
  • Dressed, seasoned, and garnished appetizers and salads to prepare for food service
  • Organized and labeled stock of ingredients to maintain needed inventory levels
  • Cooked food following specific measurements and recipes.

Teacher's Assistant

RISE English
Tianjin, China
08.2019 - 12.2019
  • Prepared lesson materials and visual aids to reinforce lesson concepts
  • Tutored and supported students individually and in groups of up to 3 by reteaching and reviewing lesson concepts and using English with body language to explain the meaning of the words
  • Assisted teachers with instruction and provided clerical support for diverse needs
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency
  • Prepared bulletin boards, classroom materials, and individual student portfolios to support teacher plans
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
  • Marked homework assignments, tests, and special projects
  • Arranged and led activities for students, including setting game materials, explaining the game instructions, and setting reward systems for the kids to encourage them to learn and try new things
  • Distributed classroom materials and supplies such as pencils, paper, and art materials
  • Graded assignments and tests using the answer key, documented results, and informed the lead teacher of students' performance
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards, and visitors
  • Took attendance, graded assignments, and maintained routine student records
  • Attended in-services, workshops, and seminars
  • Assisted in development screenings to measure students' motor, language, and emotional skills.

Volunteer

Day Care
USA, UT
04.2018 - 05.2018
  • Kept facilities organized, clean, and well-maintained to best meet program needs
  • Volunteered over 40 hours with the organization helping with helping second-language underage children for their English speaking and learning purpose
  • Presented talks at community groups to promote organizational mission and programs
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
  • Developed and implemented activities and special Parents and Children events
  • Communicated needs and issues to appropriate supervisors in a timely fashion
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations
  • Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups
  • Welcomed children and answered questions to provide an excellent learning experience
  • Assisted teacher/instructors with clerical tasks, including learning progress of speaking, reading, and writing and listening.

Education

High School Diploma -

Juan Diego Catholic High School
05.2018

UNDERGRADUATE FRESHMAN YEAR ONLY -

The University of Utah

Diploma -

Assiniboine Community College

Skills

  • Highly motivated
  • Team-player
  • Cleaning and organized
  • Patient
  • Honest
  • Fast learner
  • Active listener
  • Multitasking
  • Data Entry
  • MS Office
  • Adaptability and Dependability
  • Positive Attitude
  • Telephone and Email Etiquette
  • Friendly and Outgoing
  • Teamwork and Collaboration
  • Flexible Schedule
  • Computer Skills
  • Answering Phones
  • Language:English and Mandarin
  • File Management

Timeline

Receptionist

Bethune Oriental Medicine Center
10.2023 - Current

Sales Associate

Tommy Hilfiger
10.2023 - 01.2024

Volunteer

Victoria General Hospital
03.2023 - 05.2023

Retail Sales Association

CT Gas Bar
09.2020 - 03.2023

Prep Cook

Bento Sushi
01.2020 - 03.2020

Teacher's Assistant

RISE English
08.2019 - 12.2019

Volunteer

Day Care
04.2018 - 05.2018

High School Diploma -

Juan Diego Catholic High School

UNDERGRADUATE FRESHMAN YEAR ONLY -

The University of Utah

Diploma -

Assiniboine Community College

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RUILIN LIU