Summary
Overview
Work History
Education
Skills
Timeline
Generic

RUI SUN

Coquitlam,BC

Summary

Dedicated professional bringing several years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position.

Overview

3
3
years of professional experience

Work History

Associate Manager

SakuraMedia
Burnaby, British Columbia
10.2023 - Current
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Coached, mentored and trained team members to improve their job performance.
  • Identified and rectified system mistakes for safeguarding against data loss.

Senior Games Supervisor

GameStop
Richmond, British Columbia
09.2023 - Current
  • Created an engaging environment by providing product demonstrations and educating customers about new releases.
  • Provided customer service and technical support to customers on gaming-related inquiries.
  • Demonstrated strong communication skills while interacting with customers in person or via phone calls.

Game Tester(Remote)

Alchemy Star
02.2023 - 06.2024
  • Developed and maintained test plans, test scenarios, and test cases to ensure the quality of software products.
  • Reported all bugs found during testing in an organized fashion with detailed descriptions and steps to reproduce them.
  • Investigated customer complaints regarding game playability or technical issues encountered while playing the game.

Senior Associate

The Mobile Shop
Surrey, British Columbia
03.2022 - 03.2023
  • Developed and implemented strategies for increasing customer satisfaction.
  • Maintained up-to-date knowledge of industry trends and regulations.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.

Education

Bachelor of Science - Computer Science

Simon Fraser University
Burnaby, BC
07-2021

Skills

  • Problem-Solving
  • Python and C
  • Task Prioritization
  • JIRA
  • Microsoft Word
  • Testing and debugging
  • Reporting and documentation
  • Team Collaboration

Timeline

Associate Manager

SakuraMedia
10.2023 - Current

Senior Games Supervisor

GameStop
09.2023 - Current

Game Tester(Remote)

Alchemy Star
02.2023 - 06.2024

Senior Associate

The Mobile Shop
03.2022 - 03.2023

Bachelor of Science - Computer Science

Simon Fraser University

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