Orderly and committed person offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate any task.
Overview
15
15
years of professional experience
Work History
Secretary
Beijing Urban Construction Design & Development Gr
07.2010 - 08.2024
Answered multi-line phone system and enthusiastically greeted callers.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Scheduled appointments and conducted follow-up calls to clients.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Bank Teller Intern
Beijing Bank of Communications
07.2009 - 07.2010
Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Contributed to branch sales goals by cross-selling bank products and services during customer interactions.
Handled high volumes of transactions with precision, minimizing errors while maintaining excellent customer service standards.
Education
BBA - Business Administration
Beijing Technology And Business University
Beijing,China
01.2014
No Degree - Tax Law
Beijing City University
Beijing,China
07.2010
Skills
Customer Service
Verbal and written communication
Office Administration
Organization
Document Preparation
Sales Support
Timeline
Secretary
Beijing Urban Construction Design & Development Gr
07.2010 - 08.2024
Bank Teller Intern
Beijing Bank of Communications
07.2009 - 07.2010
BBA - Business Administration
Beijing Technology And Business University
No Degree - Tax Law
Beijing City University
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