Ruhita Chowkekar
15, Bradbrook Road, Toronto,ON
Summary
Dynamic and results-oriented professional with a proven track record at Reliance Industries Limited, RIL, and St Regis Hotel. Excelled in enhancing guest relations through exceptional complaint handling and VIP services, boosting return visits. Skilled in payment processing and customer service, demonstrating patience and composure under pressure. Achieved significant improvements in front desk operations efficiency and team collaboration.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Reliance Industries Limited, RIL
2022.05 - 2024.07
- Gained experience at Jio World Convention Centre and Nita Mukesh Ambani Cultural Centre.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Conducted VIP Showarounds of the property.
Intern
St Regis Hotel
2021.12 - 2022.01
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Performed wake up calls and practised check in precedures at the Front office desk.
Education
Global Business Management - Management Studies
Humber College
Toronto, ONBachelor Of Science In Hospitality Studies - Hospitality Management
Sheila Raheja Institute Of Hotel Management
Mumbai, India02.2022
Skills
- Patience and composure
- Customer Service
- Complaint Handling
- Check-in and Check-out Procedures
- Payment Processing
- VIP Handling
- Telephone etiquette
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Availability
- Monday - 2pm to 11pm
- Tuesday - 5 pm to 11 pm
- Wednesday - 8 am to 11 pm
- Thursday - Not Available ( Full day classes)
- Friday - 8 am to 11 pm
- Saturday - 8 am to 11 pm
- Sunday - 8 am to 11 pm
Timeline
Guest Service Associate
Reliance Industries Limited, RIL
2022.05 - 2024.07
Intern
St Regis Hotel
2021.12 - 2022.01
Global Business Management - Management Studies
Humber College
Bachelor Of Science In Hospitality Studies - Hospitality Management
Sheila Raheja Institute Of Hotel Management
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