Ruhi Sharma
Chilliwack ,Canada
Summary
To seek and maintain full time position that offers professional challenges,utilizing interpersonal skills,excellent time management and problem solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Clerk
Vancouver Coastal Health
12.2022 - 02.2024
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Provided clerical support, addressing routine, and special requirements.
Supervisor / Trainer
Browns Social House, Western Corporate Location
06.2022 - 12.2022
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Boosted customer satisfaction scores through rigorous quality assurance measures during staff training sessions.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Office Manager
Boston Pizza/Western Corporate Training Centre
11.2020 - 05.2022
- Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
- Maintained computer and physical filing systems with massive volume of calls a day.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve theoverall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Evaluated employee records and productivity to complete employee evaluations.
- Answered inbound customer service calls to assist with questions, concerns, or problems.
Office Administrative Assistant
Boston Pizza/Eastern Corporate Training Centre
07.2019 - 09.2020
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Maintained office supplies inventory by checking stock and ordering new supplies leading to 10-15% waste reduction on monthly basis.
Supervisor/Trainer/Customer Service Representative
Boston Pizza/Eastern Corporate Training Centre
09.2018 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Processed invoices each week and mailed documentation to clients.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Entered orders into computer database system.
- Responded proactively and positively to rapid change.
Cashier/Customer Service Representative
The IO ltd
07.2014 - 05.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels maintaining 100% accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments, and issue receipts.
- Collected, sorted, distributed, and sent mail and packages.
Education
Master Of Administrative Sciences -
Fairleigh Dickinson University
Vancouver, BC05.2015
Bachelor Of Science’s -
Baba Farid University of Health And Sciences
07.2013
Skills
- Documentation understanding and appropriate record maintenance
- Effective verbal and written communication skills(bilingual)
- Expense Reporting and Cost controls
- Great digital skills
- Excellent multi-tasking ability
- Analytical and problem solving skills
- Clerical skills and support
Accomplishments
- Recognized by management for winning two seasons of Sales Competition in 2018
Certification
- First Aid and CPR from Red Cross
- Medical Terminology completion from RedCross
Languages
English
Hindi
Punjabi
Timeline
Unit Clerk
Vancouver Coastal Health
12.2022 - 02.2024
Supervisor / Trainer
Browns Social House, Western Corporate Location
06.2022 - 12.2022
Office Manager
Boston Pizza/Western Corporate Training Centre
11.2020 - 05.2022
Office Administrative Assistant
Boston Pizza/Eastern Corporate Training Centre
07.2019 - 09.2020
Supervisor/Trainer/Customer Service Representative
Boston Pizza/Eastern Corporate Training Centre
09.2018 - 06.2019
Cashier/Customer Service Representative
The IO ltd
07.2014 - 05.2018
Master Of Administrative Sciences -
Fairleigh Dickinson University
Bachelor Of Science’s -
Baba Farid University of Health And Sciences