Summary
Overview
Work History
Education
Skills
Accomplishments
Technologysummary
Roles And Responsibilities
Volunteer Experience
Languages
Certification
Timeline
Generic

RUHI KALIA

Winnipeg,MB

Summary

Equipped with 8 year’ work experience with Canada’s leading retail store (Wal-Mart Canada). Bachelor of pharmacy degree and Business administrative Diploma certificate. I am driven to work for personal development and growth and to increase the business in the organization. Additional strengths: Technology, Payroll, Administration, Data Management, Employee Scheduling and Inventory Control. I am highly focused on end results and passionate about customer satisfaction. Good negotiation, communication, and interpersonal skills. Working knowledge of the procedures of procurement. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed work; and proficient and extremely efficient in a range of computer systems, languages, tools and testing methodologies. Researched technical information for purchasing using Internet. Issued work orders to prioritize tasks, met projects’ timelines and conduct cycle count. Communicated with customers to obtain positive outcomes. Goal-oriented Drama Teacher enthusiastic about teaching communication through body language and performance. Distinct expertise gained during [Number]-year career. Experience providing opportunities for student expression using spoken, written, performative and digital forms of communication. Consistently recognized for inspiring student-centered approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Acting SM

Wal-Mart Canada
  • Stepped up and Covered Store managers during their vacations

Assistant store Manager

Wal-Mart Canada
12.2022 - Current

Project Manager

Wal-Mart Canada
07.2022 - 12.2022
  • Renovated the 115 Million store without impacting the day to day operations with minimal sales disruptions

Operation Assistant

Wal-Mart Canada
03.2021 - 06.2022

Customer Experience Front End Manager

Wal-Mart Canada
10.2018 - 03.2021

Produce Department management

Wal-Mart Canada
01.2019 - 04.2019

Lead Customer Service Manager

Wal-Mart Canada
10.2017 - 10.2018

Cashier

Wal-Mart Canada
04.2016 - 10.2017

Education

General Business Diploma - Business Administration

Fanshawe College of Applied Arts And Technology
London, ON
05.2017

Graduate Certificate in pharmacy -

Punjab technical university
05.2014

Skills

  • Emotional expression
  • Voice Projection
  • Classical Acting
  • Monologue Coaching
  • Problem-Solving
  • Customer Relations
  • Training and mentoring
  • Retail Inventory Management
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Team Building and Leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team 350 staff members.
  • Achieved sales target through effectively helping with store day to day operations
  • Collaborated with team of 3 in the development of Inventory management app

Technologysummary

Mainframe, Unix, windows and MAC, MS Project, MS OFFICE, LOTUS NOTES, adobe Photoshop

Roles And Responsibilities

  • Measured project performance using appropriate systems, tools and techniques.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Planning, coordinating, directing and controlling the inventory and stock.
  • Employee scheduling/training
  • Inventory walk offs
  • Social Champion For Manitoba market and Content Creator
  • Health and safety checks
  • Making sure all the employees understand the work environment/procedures and follows
  • Assured the protection of assets with particular attention to accounts receivable and inventories.
  • Update inventory, physical inventory count and adjustments;
  • Preparation of schedule, and assessing for the time off requests preparation of employee
  • Contributed to the Store objectives for operational excellence
  • Apply store operation policies and procedures while opening and closing on regular basis
  • Ensured necessary due diligence to support the accuracy of all the transactions for customers
  • Actively participated in the performance management process
  • Focused on the professional/personal development objectives by utilizing learning maps
  • Actively participate in regular meetings and coaching sessions
  • Organized many events in store for charity and actively participated in Winnipeg harvest.
  • Identify sales and advice opportunities and refer customers to appropriate department.
  • Co-Chair person of safety team at store currently working in.
  • Manage customer flow by identifying customer needs, setting expectations for when and who will meet these needs and making customer appointments as required
  • Proactively demonstrate the lobby leadership in the customer area
  • Engage in and support the training and development of employees with both internal and external training
  • Create a legendary customer experience at every interaction with customer and helps to bring more business
  • Ensured customer problems are resolved and took initiated to solve the problems with less involvement and involved managers with issues when Necessary.

Volunteer Experience

  • The shoebox Company – As community outreach coordinator (Manitoba)
  • Harvest manitoba- volunteer



Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • CPR/AED Certification
  • Certified Supply Chain Professional (CSCP)
  • ServSafe Food Handler's Certification
  • Manitoba Driver's License class 5

Timeline

Assistant store Manager

Wal-Mart Canada
12.2022 - Current

Project Manager

Wal-Mart Canada
07.2022 - 12.2022

Operation Assistant

Wal-Mart Canada
03.2021 - 06.2022

Produce Department management

Wal-Mart Canada
01.2019 - 04.2019

Customer Experience Front End Manager

Wal-Mart Canada
10.2018 - 03.2021

Lead Customer Service Manager

Wal-Mart Canada
10.2017 - 10.2018

Cashier

Wal-Mart Canada
04.2016 - 10.2017

Acting SM

Wal-Mart Canada

General Business Diploma - Business Administration

Fanshawe College of Applied Arts And Technology

Graduate Certificate in pharmacy -

Punjab technical university
RUHI KALIA