RUHALAMIN SHADMAN
East York,ON
Summary
A passionate candidate who consistently seeks to demonstrate a remarkable level of effort and dedication towards tasks. Determined to maintain high standards which will contribute to the continued success of the company and my career. Highly communicative professional with more than 3 years of expertise as a Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
7
7
years of professional experience
Work History
Customer Service Concierge
Allied Universal Security Services
02.2020 - Current
- Responsible for guaranteeing customer satisfaction by ensuring top-notch customer service, resolving customer’s complaints and providing advice and recommendation based on customer needs
- Tracking inventory supplies and reordering whenever necessary
- Executed store operations during scheduled shifts
- Organized opening and closing duties as assigned.
Team Member
Tim Hortons
09.2017 - 02.2020
- Providing excellent customer service at the cash desk and solving any customer inquiries which led to exceptional evaluations and positive feedback
- Controlling and executing all POS procedures accurately and efficiently (i.e
- Refunds, transfers, customer orders, paperwork etc.)
Education
College Diploma - Police Foundations
Humber College
Etobicoke, ON09.2022
Scarborough Centre for Alternative Studies
Toronto, ON01.2021
Marc Garneau Collegiate Institute
Toronto, ON01.2020
École Georges-Vanier
Montreal, QC01.2018
Skills
- Broadened knowledge in customer behavior, excellent ability to understand their needs, form good business relationships and provide positive customer experience
- Organized and flexible, with proven ability to adapt to new practices and procedures
- Excellent interpersonal and communication skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Multilingual including English, Persian and Tajiki
- Language Fluency
- Complaint Handling
- Clear Communication
- Customer Service
References Available
Maria Economou
RBC Dominion Securities Inc
Associate
Maria.economou@rbc.com
416-842-7283
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Service Concierge
Allied Universal Security Services
02.2020 - Current
Team Member
Tim Hortons
09.2017 - 02.2020
College Diploma - Police Foundations
Humber College
Scarborough Centre for Alternative Studies
Marc Garneau Collegiate Institute
École Georges-Vanier
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