Summary
Overview
Work History
Education
Skills
Timeline
Languages
References
References
Generic
David C. Ruffin

David C. Ruffin

Long Beach

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail oriented, flexible, team player who thrives on attention to detail and constant performance feedback to meet and exceed goals.

Overview

10
10
years of professional experience

Work History

Ballpark Operations Staff: Security Host

Los Angeles Angels
03.2024 - Current
  • Provided exceptional customer service when interacting with players, coaches, parents, spectators, officials at all times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
  • Has earned company wide recognition for leadership, punctuation, work ethic, attitude, and versatility in the workplace during May and June, as well as earned prioritized scheduling for higher paying positions during games and events

Delivery Driver (Contract)

Stinger Logistics/Amazon
12.2023 - 01.2024
  • Maintained upbeat, positive attitude in a busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing the best and most efficient routes with 100% accuracy
  • Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Fulfilled term of seasonal contract, and was asked to leave my contact information for future opportunities, since my performance was up to/above and beyond standards

Assistant Manager

Extra Space Storage
02.2023 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
  • Cleaned and maintained vehicles and assessed vehicles for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Managed more than 50 calls per day, whether troubleshooting information or handling customer business
  • Achieved the most amount of rentals in the Anaheim area during the summer months, as well as maintained expected sales and operations numbers

Team Leader/Opening Cross Trainer

Shake Shack
05.2019 - 02.2023
  • Provide excellent customer service to all patrons as they enter, dine in, and leave the restaurant
  • Blend into a team-oriented environment that prepares and serves food items in a fast-paced, competitive setting
  • Proficiently use computers to prepare food/meals/beverages for customers
  • Handle various money transactions, to include operating cash registers and providing change/refunds to customers
  • Provide alcoholic beverages to patrons after properly screening their proof of ID for age verification to consume alcohol
  • Promoted from Crew Member to leadership role as Shack Trainer in January 2021
  • Transferred to new location in Belmont Shore, Long Beach in October 2019
  • Promoted again to Cross Trainer in 2022 and completed all necessary certifications for eligibility of promotion to Shake Shack Management
  • Resigned in mid 2021 to pursue new career, did not work out, but was able to be rehired back into system with high recommendation
  • Earned Opening Trainer title, able to travel around the United States to train/open new restaurants in 2023
  • Resigned again in 2023 to pursue new career interest, allowed to be rehired again if necessary with high recommendations via resignation letter.

Retail Sales Associate

Guitar Center
10.2016 - 04.2019
  • Provide attentive, excellent customer service to ensure that transactions exceed expectations and to increase productivity
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Assisting in training of new employees
  • Delegate and monitor tasks assigned to staff sections
  • Utilized computerized systems and software (Office, Outlook, Word, and Excel) to complete sales reports, track inventory, and account for payroll hours.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Transferred/Moved to Southern California Summer 2018, worked at Fountain Valley location
  • Helped customers complete purchases, locate items, and join reward programs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Shared personal recommendations and product knowledge with customers to help determine the right products for customer projects, ranging from Fender, Yamaha, Pearl, Vic Firth, and other industry-leading brands

Manager

SweetFrog Premium Frozen Yogurt
2014 - 2015
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw food preparation and monitored safety protocols.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

South County High School
Lorton, VA
06.2013

Skills

  • 9 Years of providing excellent customer service, with 5 years of sales experience/customer relationship building and 5 years in food industry (to include serving alcohol) and 3 years of management experience
  • Professional musician, classically trained with development of perfect pitch, proficient in percussion/world percussion, piano, music production, electric, acoustic, and bass guitar
  • Peacemaker SC on the Maxwell Leadership Personality Assessment
  • Graduated from DCJS with certifications in First Aid/CPR and loss prevention tactics
  • Proficient in newer and older POS systems and workplace technology: including MacOS, Linux, Windows and Microsoft Office Suite XP, Vista, 2007, 2010 & 2013, 2020 (Outlook, Word, Excel, PowerPoint, Access), as well as Android and iOS systems
  • Product and Service Knowledge
  • Operations Management
  • Employee Performance Evaluations
  • Detail oriented
  • Vehicle inspections
  • Automotive electronics
  • Diagnostic equipment usage
  • Teamwork abilities
  • Time management
  • Ticket Writing
  • Troubleshooting Skills

Timeline

Ballpark Operations Staff: Security Host

Los Angeles Angels
03.2024 - Current

Delivery Driver (Contract)

Stinger Logistics/Amazon
12.2023 - 01.2024

Assistant Manager

Extra Space Storage
02.2023 - 12.2023

Team Leader/Opening Cross Trainer

Shake Shack
05.2019 - 02.2023

Retail Sales Associate

Guitar Center
10.2016 - 04.2019

Manager

SweetFrog Premium Frozen Yogurt
2014 - 2015

High School Diploma -

South County High School

Languages

English
Native or Bilingual
Spanish
Professional Working
Japanese
Elementary

References

  • Christine Fouts, Former Coworker, Extra Space Storage, 280 N Sullivan St., Santa Ana, CA (714) 627-9426
  • Aileen Pareda, Former Employer, Shake Shack, 2171 Rosecrans Avenue, El Segundo, CA (626) 262-8756
  • Steve Katleman, Professional (Owner), KJS Fire & Water Damage Restoration, 7635-J Fullerton Road, Springfield, VA, 703-440-1011
  • Ms. Yvonne Dudley, Personal (Pet-Sitting), Washington, DC, ydudley@gmail.com, 703-980-9137

References

  • Christine Fouts, Former Coworker, Extra Space Storage, 280 N Sullivan St., Santa Ana, CA (714) 627-9426
  • Aileen Pareda, Former Employer, Shake Shack, 2171 Rosecrans Avenue, El Segundo, CA (626) 262-8756
  • Steve Katleman, Professional (Owner), KJS Fire & Water Damage Restoration, 7635-J Fullerton Road, Springfield, VA, 703-440-1011
  • Ms. Yvonne Dudley, Personal (Pet-Sitting), Washington, DC, ydudley@gmail.com, 703-980-9137


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David C. Ruffin