Rufaro Makondora
Calgary,Alberta
Summary
Dedicated and detail oriented Medical Administrative Assistant with 4 years experience in healthcare administration. Proficient in managing patient records, scheduling appointments, and providing excellent customer service. Seeking to leverage organizational and communication skills to contribute to the efficient operation of a healthcare facility. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in ECW EHR.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Texas Center for Lifestyle Medicine
12.2019 - Current
- Scheduling patient appointments and managing appointment calendars for all healthcare providers in clinic
- Maintaining accurate and up to date patient records eclinicalworks software
- Coordinating and faxing out referrals and record to specialists and also requested and received referral record and consult notes from external providers
- Processing insurance claims, verifying patient's insurances (AETNA, UHC, MEDICARE, BCBS) and resolving billing queries
- Handling new patients' intake by taking patient information and creating EHR charts for them with our practice
- Collaborating with a team of 7 to provide executive-level administrative support to the medical center with demonstrated ability to improvise procedures and meet demanding deadlines
- Handling administrative matters, including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing clinic offices for efficiency
- Assigning by priority patient lab reports to attending clinicians on schedule
- Providing information concerning clinic services in accordance with established procedures to new patients
- Managing a medical records database ensuring confidentiality and accuracy
- (EHR- eclinicalworks)
- Executing multiple administrative tasks including invoicing, mailers, corporate letters, faxing medical reports, data entry and updating patient charts on procedure reports, bloodwork reports, prescriptions and plans of care.
Healthcare Assistant
Brain & Spine Clinic
07.2022 - 09.2023
- Booking patients for hospital admissions and surgery procedures
- Receiving patients to the clinic and assisting with their mobility when required to
- Helping patients with basic tasks like eating, medication intake, getting into medical gowns and using the toilet when necessary
- Keeping in order outpatient rooms, laundry and replacing clinic sundries
- HIV testing and counseling per Zimbabwe's testing algorithm
- Assisting ambulance technicians with patient transfers
- Collection and handing over of samples from patients for testing to lab technicians
- Seeing safe disposal of sharps and non-sharps used in the clinic
- Other duties as and when required by the nurses and doctors in the clinic
- Checking and writing down on record patient vitals like blood pressure, temperature and heart rate.
Medical Receptionist
Makuma ER
08.2018 - 02.2019
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phones
- Registered new patients and updated existing patient information in the electronic medical records system
- Coordinated referrals to specialists and scheduled follow-up appointments as necessary
- Prepared patient charts and ensured all necessary paperwork was completed accurately
- Assisted physicians with administrative tasks such as typing correspondence and maintaining office supplies
- Handled billing inquiries and assisted patients with understanding their insurance coverage
- Maintained cleanliness and organization of the reception area and waiting room.
Education
Master of Science - Community Psychology
12.2022
Bachelor of Science Honors - Psychology
07.2016
Skills
- Medical Scheduling of provider appointments with patients
- Strong knowledge of medical insurance verifications, billing and coding
- Excellent knowledge of m medical terminology and procedures
- Proficient in Microsoft office suite
- Medical records e-filing and faxing
- Lab orders emailing to patients
- Experienced in using Electronic Health Record systems like eclinicalworks & Accuro
- Patient Flow Management
- Multi-Line Phone Systems
- Patient care and confidentiality
Certification
- Standard First Aid & CPR - First Aid Training Calgary (in progress)
- Brain Story - Alberta Family Wellness Initiative
- Trauma Informed Care- Alberta Health Services
- HIPPAA Certified, Texas Centre for Lifestyle Medicine, Houston TX.
- Executive Certificate in Programme & Project Monitoring and Evaluation, University of Zimbabwe, 2019.
- HIV Rapid Testing, Medical Laboratory and Clinical Scientists Council of Zimbabwe, 2018.
- Good Clinical Practice (GCP) And Ethics-Certificate National Institute of Drug Abuse, 2018.
References
Ifreke Le, team lead, Texas Center for Lifestyle Medicine, ifreke@txlifemed.org, 832-827-8269 ext 1009
Languages
English
Native or Bilingual
Timeline
Healthcare Assistant
Brain & Spine Clinic
07.2022 - 09.2023
Medical Administrative Assistant
Texas Center for Lifestyle Medicine
12.2019 - Current
Medical Receptionist
Makuma ER
08.2018 - 02.2019
Master of Science - Community Psychology
Bachelor of Science Honors - Psychology
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