Rufaro Chabvuta
Aylmer,ON
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes.
Overview
18
18
years of professional experience
Work History
Labourer
Private
05.2023 - 10.2024
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Car detailing, painting, yard/farm work, and other miscellaneous tasks.
- Completed timely and thorough projects for increased customer satisfaction and repeat business.
Specialty Department Supervisor
Alorica
12.2009 - 04.2022
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Enhanced department performance by implementing innovative strategies and streamlining processes.
Shipping and Receiving Coordinator
Better Home Products
05.2006 - 08.2009
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
Education
High School Diploma -
South Hills High School
Fort Worth, TX05-2003
Skills
- Team management
- Problem-solving
- Customer service
- Adaptability and flexibility
- Relationship building and management
- Conflict de-escalation
Languages
English
Native or Bilingual
Shona
Native or Bilingual
Spanish
Elementary
Accomplishments
- Revitalized underperforming team by implementing structured training programs, increasing team efficiency.
- Supervised team of up to 60 staff members.
- Led a team of 20 in a high-pressure environment, achieving project goals.
- Progressed from entry level position to supervisor within 1 year due to exceptional performance, dedication and leadership potential.
- Increased team performance and customer service satisfaction by 10-15% by providing personalized support and exceeding performance metrix.
Timeline
Labourer
Private
05.2023 - 10.2024
Specialty Department Supervisor
Alorica
12.2009 - 04.2022
Shipping and Receiving Coordinator
Better Home Products
05.2006 - 08.2009
High School Diploma -
South Hills High School
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