RUFAALE ASFAW
Calgary,AB
Summary
A highly organized and hard-working individual looking to secure a challenging responsible position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Wee-Tote Delivery
Calgary, AB
07.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Chauffeur
ASSOCIATED CAB
CALGARY, AB
10.2016 - Current
- Transported clients safely to various locations, including work, airport, hotels and stations; provided door-to-door assistance
- Coordinated with different departments to ensure smooth marketing campaign
- Helped passengers load and unload their baggage; assisted with luggage, groceries, wheelchairs and walkers
- Coordinated with dispatchers, customer service representatives, office personnel and customers
- Steadily increased revenue through strong focus on customer service
- Maintained the cab in clean and sanitary conditions; scheduled minor repairs and service
- Resolved disputes with passengers in a professional manner.
Parking Patrol Officer
PRECISE PARKLINK
02.2015 - 10.2016
- Enforced the Precise Parklink's parking rules and regulations
- Collaborated with various departments regarding policies implementation, stolen vehicles and other violations
- Provided written and oral communication of events regarding visible deterrents to criminal activity
- Explains to motorists, protesting the issuance of citations, the applicable regulations and as necessary, vehicle retrieval procedures
- Maintain and repair parking equipment
- Knowledge of layout of city allowing for quick response to calls
- Exceptional work ethic leading to doing the job fully and efficiently.
Education
Associate of Arts - Degital Marketing
ABM Collage
Calgary, AB08-2020
John G. Diefenbaker High School
12.2012
Skills
- Good communication and interpersonal skills with Outstanding customer service
- Acknowledges criticism and deals calmly and effectively in high stress situations
- Comfortable with the use of graphic design software
- Customer Service
- Dependable and reliable
- Tech Support
- Vehicle Maintenance
- GPS Navigation
- Documentation And Reporting
- Time Management
Personal Information
Hobbies: Soccer, Music, Reading Books, Video Games, Poetry
References
References available upon request.
Timeline
Delivery Driver
Wee-Tote Delivery
07.2022 - Current
Chauffeur
ASSOCIATED CAB
10.2016 - Current
Parking Patrol Officer
PRECISE PARKLINK
02.2015 - 10.2016
Associate of Arts - Degital Marketing
ABM Collage
John G. Diefenbaker High School
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